Troubleshooting and repair of label printers, barcode scanners and mobile computers
General check of devices, preventive battery replacement, Wi-Fi coverage audit and detailed report.
A fault? Find the cause and the solution
TIMCOD technicians have gathered, model by model, the error messages, signals and troubleshooting procedures described in the manufacturers' official documentation.
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Label printer faults
Error messages, lights, calibration, ribbon, print quality: causes and solutions for Zebra, Honeywell, Toshiba, Sato, Godex and Brother label, card and mobile printers.
See the printer guides -
Barcode scanner and mobile computer faults
Beeps and lights, scanning, incorrect characters, connection to the base, battery, Wi-Fi: causes and solutions for Zebra, Datalogic, Honeywell, Unitech and CipherLab scanners and mobile computers.
See the scanner and mobile computer guides
Through-life maintenance (MCO)
A strong, differentiating feature of the TIMCOD offer that gives you support throughout the life of your solution and limits the risk of incidents in your supply chain. Full presentation of through-life maintenance (MCO) on the Maintenance page (in French).
To be supported throughout the life cycle of your solutions, and to benefit from the know-how of an integrator with more than 20 years' experience, the skills of TIMCOD's trained experts and all the after-sales services
Preventive visit, customer area (RMA requests, tracking of the different repair statuses, information on orders and their statuses, tracking of the equipment fleet and the associated MCO contracts), on-site analysis and support, SWAP.
This quality of service is guaranteed by:
- The proximity and proactiveness of the technical teams
- The qualifications of the technicians, who hold manufacturer and software publisher certifications
- A close-knit company focused on customer satisfaction
- Expertise in both hardware and software
Do you need a repair? The request form is in French.
Request a repairTIMCOD technicians attend technical training courses with manufacturers and supplier partners
Their skills cover all the solutions deployed by TIMCOD and used every day by your staff.
The teams are authorised to act at every stage of the maintenance operation, from the moment it is triggered until full restoration and the final report.
TIMCOD's organisation is qualified and structured to escalate step by step to more skilled and larger teams in order to restore service as quickly as possible and keep the delivered configurations operational. An overflow plan makes it possible to mobilise back-up staff in the event of overload or a serious incident.
Preventive maintenance
Preventive battery replacement
Battery life is limited. To maintain optimum reliability of your equipment*, TIMCOD recommends replacing batteries preventively every 18 to 24 months. According to the defined schedule and the length of the contract, new batteries will be delivered to you with no further action on your part and at no extra cost.
*Provided the battery is removable
Wi-Fi coverage audit
Drawing on its mastery of the mobile equipment used in warehouses, production sites, shops and administrative buildings, TIMCOD brings its expertise to the installation of a new Wi-Fi infrastructure, or to the audit (Wi-Fi site survey) and improvement of an existing installation.
General check of devices and correction of minor faults
During a preventive visit, all the listed devices are checked and cleaned one by one, and you are given a report.
Security patch updates
Benefit from the installation of regular Android updates. This service has feasibility conditions that must be validated beforehand.
Inventory of the equipment fleet under maintenance contract
Each piece of equipment, previously identified by TIMCOD during preparation, is inventoried: type of equipment, configuration, IP address, ...
Training and skills transfer
Presentation of the solutions to improve their longevity, and transfer of technical skills on the use of the equipment.
Provision of a detailed report
This deliverable includes the complete equipment inventory, its general condition and advice on optimising its use.
Corrective maintenance
Telephone support
The hotline provides support for handling your incidents. TIMCOD's teams, based in France, are available to administrators or users to assist them remotely or on site.
Restoration to working order, testing and recycling
Devices are handled by TIMCOD technicians who are approved by the manufacturers and regularly trained. Once repaired, a piece of equipment can be restored to the customer configuration (master).
Accidental breakage or wear included
Depending on the conditions of the maintenance contract taken out, both of these are covered.
Express exchange
For a call to the after-sales service centre made on day D before 4 pm, TIMCOD sends to your site on D+1, before 10 am, new replacement equipment prepared and configured on Timcod's premises (after validation with Timcod's support department, if a genuine fault is diagnosed), then shipped for receipt the next day at the customer's operating site. Additional options can be defined between the customer and Timcod (collection of the faulty equipment...)
SWAP
A carrier collects the faulty equipment from your site and at the same time hands over working equipment, in a single visit. This optional service has feasibility conditions, to be validated beforehand.
On-site analysis and troubleshooting
This service applies only to Wi-Fi antennas, and allows TIMCOD's technical teams to travel to the site in the event of a malfunction.
Used ribbon collection service
To take into account every stage of the product life cycle, including consumables, TIMCOD helps you recycle used thermal transfer ribbons. To do this, simply call the freephone number shown on the recycling boxes to schedule a visit from a carrier, who will collect them for recycling.
Good to know
Keep an eye on your fleet in real time with your Customer Area.
Order tracking, repair tracking (RMA), after-sales service, key indicators: access the essential information about your mobile IT fleet at a glance.
Request access to an area entirely dedicated to your organisation's IT fleet and save valuable time in tracking your orders and managing your fleet.
Essentiel, Confort, Premium. TIMCOD maintenance contracts adapt to your needs
The services offered in TIMCOD contracts aim to anticipate any impact on your staff's productivity, and to reduce it if a piece of equipment is unavailable.
By opting for an MCO contract, you increase the lifespan of your equipment and optimise the profitability of your fleet.
The proximity of TIMCOD's teams, present throughout France, guarantees you a fast response.
Description of the offer
| Service | Essentiel | Confort | Premium |
|---|---|---|---|
| Customer area | ✔ included | ✔ included | ✔ included |
| Restoration to working order, return costs, testing, recycling (1) | 5 days (2) | 5 days guaranteed | 1 day |
| Accidental breakage included - Wear included (3) | ✔ included | ✔ included | ✔ included |
| Configuration according to customer master - Ready-to-use equipment | Option | ✔ included | ✔ included |
| Advance exchange (4) | ✖ not included | Option | ✔ included |
| Preventive replacement of the battery (3) / printhead (5) | Option | Option | Option |
| Preventive visit (6) | ✖ not included | Option | Option |
| On-site analysis and troubleshooting (7) | ✖ not included | Option | Option |
(1) to (7): see the conditions in the “Maintien en condition opérationnelle” brochure (through-life maintenance, in French), which can be downloaded from the Maintenance page (in French).
Have a project?
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