Datalogic Skorpio X40/X45 troubleshooting guide: errors, faults and fixes

Short answer: The Dock Manager app, which Datalogic documents for the Skorpio X40/45 running Android 15, shows the cradle status: “Ready” or “Error”. In the event of an error, open the app menu and check “Get Slot Failure”, which shows the last occurrence of each fault on the slot.

Likely cause

According to the Datalogic technical documentation, Dock Manager shows the cradle status (Dock Status), the fast charging status (Fast Charge Status) and the number of insertions into the slot (Insertion Count). The “Get Slot Failure” page lists the last occurrence of each fault condition on a slot, without detailing the codes.

What to do

1. Place the mobile computer in the cradle and open the Dock Manager app.
2. Read Dock Status: Ready or Error.
3. In the event of an error, tap the menu icon at the top right, then Get Slot Failure to see the faults recorded for that slot.
4. Check the power supply: 94ACC0380 and a regional mains cord for the 4-slot cradles, 91ACC0048 for the 94A150151 single-slot cradle (Datalogic catalogue).
5. To be notified of faults, set Datalogic Settings > Dock & Cradle > Cradle failure policy to Notification enabled.
6. In the same menu, Firmware update policy controls updating of the cradle firmware: Update disabled, Notify user for update or Update firmware only if newer available.

When to call a technician: if the error persists on a correctly powered slot: repairs go through Datalogic support or the Ease of Care programmes, using the WebRMA repair request tool.

Sources: Dock Manager | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Get Slot Failure | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Dock & Cradle | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · Ease of Care Guide (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01665 (official documentation).

Short answer: Aim at the code and press one of the two side scan buttons: a successful read is confirmed by the Green Spot, a green dot projected onto the code. If it does not appear, check in Datalogic Settings > Scanner & Decoder > Scanner Options that the scanner, illumination and aiming are enabled, then check the range of your imager.

Likely cause

The Datalogic data sheet describes two scan engines: the standard-range Halogen DE2121-DL 1D/2D and the extended-range Halogen DE2121-ER 1D/2D, both with Green Spot good-read feedback. The Datalogic settings documentation, common to the brand's Android mobile computers, lists the options that determine scanning: scanner enabling, illumination, laser aiming, scan mode and decode timeout.

Caution: The data sheet classifies the aiming laser as Class 2 (VLD, IEC/EN 60825-1, compliant with 21 CFR 1040.10) and the LED illumination in the exempt group (IEC/EN 62471).

What to do

1. Press one of the two side scan buttons while aiming at the code.
2. Open Datalogic Settings > Scanner & Decoder > Scanner Options and check Enable Scanner, Enable Illumination and Enable Aim.
3. Check the scan mode (Scan Mode): in Single mode, scanning stops as soon as a code is read, when the button is released or when the decode timeout expires.
4. If necessary, lengthen the decode timeout with the Decode Timeout slider.
5. If several closely spaced codes are in the beam, turn on Enable Picklist to decode only the code you are aiming at.
6. For a distant code or one displayed on a screen, see long-distance scanning and code on a screen; if the camera is open, see scanner and camera.

When to call a technician: if no code is read after these checks: repairs go through Datalogic support or the Ease of Care programmes, using the WebRMA repair request tool.

The Datalogic settings documentation states that the options may vary depending on the device, region and software version.

Sources: SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40/45: The Next-Generation Key-Based Mobile Computer Built for All-Day Operations - Datalogic (opens in a new window) – Datalogic press release (23 June 2026) · Scanner Options | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Datalogic Settings | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Ease of Care Guide (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01665 (official documentation).

Short answer: The good-read signals are enabled one by one. In Datalogic Settings > Scanner & Decoder > Good Read, check “Enable good read”, then “Enable Green Spot”, “Enable good read LED” and, if you wish, “Enable vibrator”.

Likely cause

According to the Datalogic technical documentation, the automatic good-read notification and each of its signals (Green Spot, light, vibration) are set separately. A coloured overlay on the screen (Good read overlay) can also confirm the scan.

What to do

1. Open Datalogic Settings > Scanner & Decoder > Good Read.
2. Turn on Enable good read.
3. Turn on Enable Green Spot to get the green dot on the code.
4. Turn on Enable good read LED and, if needed, Enable vibrator.
5. For a signal visible on the display, turn on Good read overlay enable: by default, the whole screen turns green for the same length of time as the other good-read signals.

Sources: Good Read | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) (official documentation).

Short answer: Enable “Display Mode (Antireflex)” in the scanner options. The Datalogic documentation describes it as the setting that optimises the reading of a barcode displayed on a screen.

Likely cause

The Datalogic settings technical documentation presents Display Mode (Antireflex) as a scanner option. The Datalogic knowledge base gives the same setting for Android mobile computers with a 2D scanner; neither mentions the Skorpio X40/X45 by name.

What to do

1. Open Datalogic Settings > Scanner & Decoder > Scanner Options.
2. Turn on Display Mode (Antireflex).
3. Aim at the displayed code and press a scan button.

Sources: Scanner Options | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Android Devices with 2D Scanner Reading Barcodes from Monitors (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01715 (official documentation).

Short answer: Not every model reads at a distance: Datalogic offers the Skorpio X40 with a standard-range imager or a long-range imager, rated at up to 10 m. The three X45 models in the Datalogic catalogue all have the standard-range imager.

Likely cause

According to the data sheet, the extended-range Halogen DE2121-ER engine is fitted to the long-range versions, and the DE2121-DL to the standard versions. According to the Datalogic catalogue, the long-range models are the X40 946400010 (brick, 29 keys), 946400005 (pistol grip, 29 keys), 946400006 (pistol grip, 39 keys) and 946400004 (pistol grip, 48 keys).

What to do

1. Note the part number of your mobile computer and compare it with the list of long-range part numbers.
2. With a standard-range model, long-distance scanning is not supported: it requires a long-range model, which exists only as an X40.
3. In Scanner Options, the Enhance DoF option increases the maximum reading distance, according to Datalogic.
4. Check that the Green Spot appears on the code you are aiming at.

Sources: SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · Scanner Options | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: By default, the scanner cannot start a scan while a camera is in preview. The “Scanner/Camera Interoperability” option in the scanner options allows scanning while the camera is in use.

Likely cause

The Datalogic technical documentation describes this default behaviour in the scanner options. The Skorpio X40/X45 has a 13-megapixel camera according to the product page.

What to do

1. Close the camera preview, then scan again.
2. If your app needs to scan while the camera is open, open Datalogic Settings > Scanner & Decoder > Scanner Options.
3. Turn on Scanner/Camera Interoperability.

Sources: Scanner Options | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Skorpio X40/45: Handheld Computers - Datalogic (opens in a new window) – Skorpio X40/45 product page (datalogic.com) (official documentation).

Short answer: The Skorpio X40/X45 sends scans as keystrokes, via Keyboard Wedge (enabled by default), to the app in the foreground. Check in Datalogic Settings > Scanner & Decoder > Wedge that “Enable keyboard wedge” is turned on and place the cursor in the field before scanning.

Likely cause

According to the Datalogic technical documentation, Keyboard Wedge sends data to the app in the foreground as keyboard events; it is enabled by default. The “Keyboard wedge only on focus” option, disabled by default, restricts sending to the active text box. The default input mode is Text Injection.

What to do

1. Place the cursor in the app's input field.
2. Open Datalogic Settings > Scanner & Decoder > Wedge, Keyboard Wedge section.
3. Check that Enable keyboard wedge is turned on.
4. If scans must go only into an active text field, turn on Keyboard wedge only on focus.
5. Check the mode selected in Keyboard wedge input mode (default: Text Injection).

According to Datalogic, these settings can also be set by the SDK, OEMConfig or Scan2Deploy Studio: on a managed fleet, the change is made at the source.

Source: Keyboard Wedge | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: The Datalogic knowledge base links Wi-Fi roaming on Android mobile computers to the access point configuration, the signal and the channel plan. On the mobile computer side, it advises restricting the Wi-Fi module to the band actually used and checking that the firmware is up to date.

Likely cause

The Datalogic article does not identify a single cause: roaming quality depends on the access point configuration, signal strength, channel plan and wireless network design. According to its data sheet, the Skorpio X40/X45 supports Wi-Fi 6/6E (802.11 a/b/g/n/ac/ax, 2x2 MU-MIMO).

What to do

1. Note the build number of the mobile computers affected.
2. Open Settings > DL Settings > Wi-Fi > Wi-Fi Module > Band Selection and, if your access points use only 2.4 GHz or only 5 GHz, select that band alone.
3. Check on the Datalogic developer portal whether a more recent firmware fixes roaming, and install it (see update).
4. Have your network team check the coverage, channels and configuration of the access points.

The article also describes roaming profiles (Slow, Legacy, Aggressive), but only for the Memor 11; this setting is not documented for the Skorpio X40/X45 in the pages consulted.

Sources: Improving Wi-Fi Roaming Performance on Android Devices (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01770 · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) (official documentation).

Short answer: Since Android 11, the server certificate must be validated for enterprise Wi-Fi: a PEAP profile without a domain is blocked. As the Skorpio X40/X45 runs Android 15, enter the domain in the profile and have a valid certificate containing that domain installed on the RADIUS server.

Likely cause

The Datalogic knowledge base describes this case on the Skorpio X5 running Android 11 and states that it affects all devices running Android 11 and later that use PEAP without domain validation. Scan2Deploy also rejects PEAP profiles without a domain. The rollback to Android 10 mentioned in the article as a workaround applies only to the Skorpio X5.

What to do

1. In the Wi-Fi profile, on the mobile computer or in Scan2Deploy Studio, enter the domain of the authentication server.
2. Check with the network administrator that the RADIUS server certificate is valid, that it contains this domain and that the domain is known and trusted.
3. Redo the preparation of the mobile computers with tools compatible with Android 11 and later.

Sources: SX5: Android 11 PEAP Wi-Fi Issues Due to Missing Domain Configuration (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01590 · Skorpio X40/45: Handheld Computers - Datalogic (opens in a new window) – Skorpio X40/45 product page (datalogic.com) (official documentation).

Short answer: The Skorpio X40 is a Wi-Fi-only model (Wi-Fi 6E). Only the Skorpio X45 adds mobile network connectivity (5G, LTE and 3G), eSIM and GNSS positioning.

Likely cause

According to the Datalogic product page and data sheet, 5G NR, LTE and 3G/HSPA+, eSIM and GNSS (GPS, Galileo, GLONASS and BeiDou, dual-band L1 + L5) are specific to the X45. The Datalogic catalogue offers the X45 only in a pistol-grip version, with a standard-range imager.

What to do

1. Check the part number: the X45 models are 946450001, 946450002 and 946450003; part numbers 9464000xx are X40 models.
2. On an X40, use Wi-Fi: a mobile connection is not supported.
3. On an X45, the Datalogic Settings > Dual SIM settings let you switch between SIM cards and choose the default SIM for calls and messages.
4. If 5G or the mobile network cuts out for no apparent reason, see drop-outs caused by Enterprise Battery Saver.

Sources: Skorpio X40/45: Handheld Computers - Datalogic (opens in a new window) – Skorpio X40/45 product page (datalogic.com) · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · Dual SIM | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: An Enterprise Battery Saver profile can turn these functions off: Datalogic documents this tool for the Skorpio X40 running Android 15. Depending on its settings, a profile disables Wi-Fi, Bluetooth, GPS, NFC, 5G or the mobile network as soon as a trigger is reached, for example a battery level or a time slot.

Likely cause

According to the Datalogic technical documentation, Enterprise Battery Saver (in Battery Manager from v2.17.0 and in Datalogic Settings) applies power-saving profiles: disabling apps, limiting the processor, capping data throughput, brightness and turning radios off. A profile is activated by a trigger: permanently, by power source (USB, mains, wireless, cradle), Pocket Mode state, battery level, day and time, or network type (WLAN, WWAN). The page lists the Skorpio X40 among the supported devices; the X45 is not listed.

What to do

1. Open the Battery Manager app or Datalogic Settings and display the Enterprise Battery Saver profiles.
2. Identify the active profile and its trigger (battery level, schedule, power source, network).
3. Remove the Wi-Fi or Bluetooth cut-off from this profile, or change its trigger.
4. On a managed fleet, these profiles may be enforced by Scan2Deploy Studio or by a management console via OEMConfig: the change is made at the source.

Source: Enterprise Battery Saver | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: The Skorpio X40/X45 4-slot cradles (94A150143 charge only, 94A150144 charge and Ethernet) work with the 94ACC0380 power supply and a regional mains cord. For a mobile computer without a rubber boot, use the adapters supplied with the cradle.

Likely cause

The Datalogic catalogue states that these cradles require the 94ACC0380 power supply and a mains cord suited to the country, and that they are supplied with adapters for devices without a rubber boot. The 94A150151 single-slot cradle, on the other hand, uses the 91ACC0048 power supply.

What to do

1. Check that the cradle is powered by the correct power supply: 94ACC0380 for the 4-slot cradles, 91ACC0048 for the 94A150151 single-slot cradle.
2. Check the regional mains cord between the power supply and the socket.
3. If the mobile computer has no rubber boot (94ACC0441), fit the adapter supplied with the 4-slot cradle.
4. Open Dock Manager: if Dock Status shows Error, see cradle error.
5. Outside the cradle, the data sheet specifies fast charging via the USB Type-C port and WPC Qi EPP-compatible 10 W wireless charging.

The 94A150144 cradle also provides an Ethernet data connection.

Sources: Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Dock Manager | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: According to the Datalogic Dock Manager documentation, fast charging is disabled when the cradles are linked in a chain (“daisy chained”). The app shows this with “Fast Charge Status”: “Disabled”.

Likely cause

Dock Manager, documented for the Skorpio X40/45 running Android 15, shows the fast charging status (Enabled or Disabled); the documentation states that it is disabled when the cradles are chained. The charging profile and Smart Charge also affect charging (see capped charge).

What to do

1. Place the mobile computer in the cradle, open Dock Manager and read Fast Charge Status.
2. If the status is Disabled, check whether the cradle is daisy-chained to other cradles: this is the case in which the documentation states that fast charging is disabled.
3. Also check the charging profile in Datalogic Settings, Battery Management menu, Battery Charging Profile: the profiles favour charging speed, maximum capacity or battery life, individually or in pairs.

Sources: Dock Manager | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Charging Policies | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) (official documentation).

Short answer: This is the principle of Smart Charge, which Datalogic documents for the Skorpio X40 running Android 15: charging follows the configured work schedule and reaches 100% only when the shift requires it. Datalogic explains that keeping a battery at 100% for a long time needlessly exposes it to high voltage and heat.

Likely cause

According to the Datalogic technical documentation, Smart Charge times the charging of each device to its usage schedule using two parameters: the work schedule and the discharge delay. The aim is to reduce the time spent at maximum voltage and the number of cycles. Smart Charge is available in Battery Manager (from v2.17.0) or in the Battery Management menu of Datalogic Settings. The page lists the Skorpio X40; the X45 is not listed.

Caution: According to Datalogic, keeping a battery at 100% for long periods accelerates its chemical ageing and shortens its life.

What to do

1. Open Battery Manager, or Datalogic Settings then the Battery Management menu, and display Smart Charge.
2. Check the work schedule (Work schedule): full charge is targeted for the scheduled shift.
3. Adjust the discharge delay (Discharge delay) to suit how the mobile computers are used.
4. On a managed fleet, these settings are made in Scan2Deploy Studio or in the management console via OEMConfig.

Source: Smart Charge | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: Yes, for the accessories listed by Datalogic: the data sheet states compatibility with the Skorpio X5 cradles and accessories, and the catalogue lists the 94A150151 single-slot contact cradle and the 94ACC0274 4-slot battery charger as common to the Skorpio X40/X45, Falcon X60/X65 and Skorpio X5.

Likely cause

According to the Datalogic data sheet, the Skorpio X40/X45 is compatible with the Skorpio X5 single-slot and 3-slot cradles, with contacts or wireless charging. The Datalogic catalogue lists the 94A150151 single-slot cradle (91ACC0048 power supply) and the 94ACC0274 4-slot charger for the SX40, SX45, FX60, FX65 and SX5. The X40/X45 battery has its own part number, 94ACC0440, shared with the Falcon X60/X65.

What to do

1. Check the part number of your X5 cradle in the compatibility list in the Datalogic catalogue.
2. Use the power supply intended for this cradle: 91ACC0048 for the single-slot cradle and the 4-slot charger.
3. Order spare batteries under part number 94ACC0440: the X40/X45 accessory list does not include the X5 batteries.

Sources: SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) (official documentation).

Short answer: The Datalogic data sheet presents the 7,000 mAh battery of the Skorpio X40/X45 as removable and hot-swappable (“hot swap”) to protect application data. Keep a charged spare battery (94ACC0440) in the 94ACC0274 4-slot charger.

Likely cause

The 7,000 mAh lithium-ion battery (25.445 Wh, 3.63 V) recharges via USB Type-C or WPC Qi EPP-compatible wireless charging (10 W), according to the data sheet. The Datalogic catalogue shares it with the Falcon X60/X65.

Caution: The IP65 and IP67 sealing stated in the data sheet applies with the battery in place.

What to do

1. Recharge the spare batteries in the 94ACC0274 4-slot charger, powered by 91ACC0048.
2. Use only the Datalogic 94ACC0440 battery, designed for the Skorpio X40/X45 and Falcon X60/X65.
3. To monitor and preserve the batteries, the data sheet mentions Battery Manager, with Enterprise Battery Saver and Smart Charge (see Smart Charge).

Sources: SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) (official documentation).

Short answer: The Datalogic settings include a charging policy for when the device is off (“Off-Mode Charge”): it enables or disables automatic power-on, with an adjustable battery threshold. Change it in Datalogic Settings, Battery Management menu, Charging Policies.

Likely cause

According to the Datalogic technical documentation on Charging Policies, the Off-Mode Charge option sets the charging behaviour when the device is off: its policy enables or disables automatic power-on, and a Threshold slider sets the level that triggers start-up. The documentation states that the options may vary depending on the device.

What to do

1. Open Datalogic Settings, then Battery Management > Charging Policies.
2. In Off-Mode Charge, set Policy: automatic power-on enabled or disabled.
3. If it remains enabled, adjust the threshold (Threshold) that triggers start-up.

Sources: Charging Policies | Technical Documentation (opens in a new window) · Datalogic Settings | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: According to the Datalogic technical documentation, the “Reset device configuration” entry, at the bottom of the Datalogic Settings main screen, returns all configuration settings to their factory values. “Reset configuration”, at the bottom of a given screen, resets only the settings on that screen.

Likely cause

This reset concerns the Datalogic settings: scanner, Wedge, keyboard, power, battery, Wi-Fi, etc. It does not replace a full Android reset with data wipe, which is not covered in this guide.

Caution: “Reset device configuration” erases all customised Datalogic settings, including those for the scanner and data transmission.

What to do

1. If the mobile computer was configured by Scan2Deploy or a management console, keep the profile to hand to redeploy it after the reset.
2. For a single screen, for example the scanner options, open that screen and tap Reset configuration at the bottom of the page.
3. For all Datalogic settings, open the Datalogic Settings main screen and tap Reset device configuration at the bottom of the page.
4. Then check scanning (Green Spot) and data transmission (Keyboard Wedge).

Source: Datalogic Settings | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) (official documentation).

Short answer: Datalogic provides QR code configuration tools for the Skorpio X40/X45: Scan2Deploy, OEMConfig, the Android Enterprise QR code generator and the Wi-Fi QR code generator. With Scan2Deploy Studio 2.7.0 or later, you create a profile on a PC, then the Scan2Deploy agent on the mobile computer applies it by scanning the generated QR code.

Likely cause

The data sheet lists these tools among the X40/X45 configuration software. The Scan2Deploy Studio 2.7.0 release notes (12 June 2026) add support for the Skorpio X40/X45 and its keyboard layouts. The Datalogic knowledge base describes the principle for Datalogic Android mobile computers: the agent connects over Wi-Fi to the Studio computer, downloads the profile and applies it.

What to do

1. Download Scan2Deploy Studio (version 2.7.0 or later) from the Datalogic developer portal, Releases section, and install it on a Windows PC.
2. Click Create and choose the model, part number (SKU) and Android version.
3. Enable the options you want (Wi-Fi, settings), give the profile a name and save it.
4. On the mobile computer, open the Scan2Deploy agent and scan the generated QR code with the scan engine.
5. If it fails, check that the mobile computer and the Studio computer communicate on the same network.

Sources: SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Scan2Deploy Studio 2.7.0 | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Setting an NTP Server on a Datalogic Android Device Using Scan2Deploy (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01790 (official documentation).

Short answer: Set a common time server: on the mobile computer, in Datalogic Settings > Device > NTP; for a whole fleet, via a Scan2Deploy profile. Each mobile computer then synchronises with this server.

Likely cause

The Datalogic knowledge base presents the NTP server as the way to keep the exact time without manual adjustment and to obtain consistent timestamps across all devices. The NTP setting in Datalogic Settings includes the primary server address and a response timeout.

What to do

1. On a single mobile computer: open Datalogic Settings > Device > NTP, enter Primary NTP Server Address and, if needed, the Timeout.
2. For a fleet: in Scan2Deploy Studio, create a profile with the Settings option, expand System Settings and fill in the NTP options.
3. In the deployment options, turn on Update S2D, choose Studio as the host, turn on Backup to Enterprise and Install Latest OEMConfig, then save.
4. Scan the generated QR code with the Scan2Deploy agent on the mobile computer.
5. Check that the mobile computers can reach the NTP server on the network.

Sources: NTP | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · Setting an NTP Server on a Datalogic Android Device Using Scan2Deploy (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01790 (official documentation).

Short answer: The Skorpio X40/X45 ships with Android 15, and its platform is announced as upgradable up to Android 19. Firmware is downloaded from the Datalogic developer portal using the device's serial number, then installed, notably with the DXU tool, over USB or Wi-Fi.

Likely cause

As of 20 October 2026, the Skorpio X40/45 firmware page publishes Android 15 version v3.25.009 as a full package (FULL), in GMS and non-GMS versions, as well as Espresso Extension v3.25.001, common to the X40 and X45, each with its release notes.

Caution: Datalogic recommends backing up the device before any update and keeping the battery charged or the mobile computer plugged in during the operation. Some installation methods reset settings, according to the same source.

What to do

1. Create an account on the Datalogic developer portal and log in.
2. Open the Products menu, choose Skorpio X40/45, then the Firmware section.
3. Enter the serial number when prompted (see download refused).
4. Download the GMS or non-GMS package that matches your device and read the release notes.
5. Open DXU on the PC, click the DEVICE icon, select the mobile computer, then Firmware Utility; choose the ZIP file and click Start Update.
6. Let the mobile computer restart on the new firmware.

The firmware page lists only packages labelled “Skorpio X40”; the Espresso Extension is labelled “X40-45”. Check with Datalogic which package to install on an X45.

Sources: Skorpio X40/45 - Android - Firmware - Products - Datalogic Developer Portal (opens in a new window) – Datalogic Developer Portal · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · How to Download and Install New Firmware on a Datalogic Android Device (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01096 · Upgrading Android Firmware on Datalogic Devices Using DXU (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01097 · Firmware Update Process for Android Mobile Computers (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01558 (official documentation).

Short answer: According to Datalogic, downloading Android firmware is restricted to devices covered by an active Datalogic SHIELD contract. Without a contract, the portal does not provide the file; a licence can be purchased for the desired coverage period.

Likely cause

The Datalogic knowledge base states that the portal asks for the serial number and automatically starts the download if an active SHIELD contract covers the device. The Skorpio X40/X45 data sheet associates Datalogic Shield with security patches and system updates, and the Datalogic catalogue offers annual, 3-year or 5-year Shield contracts for this range.

What to do

1. Check that you are logged in to your developer portal account.
2. Enter the exact serial number of the mobile computer.
3. If the download does not start, check the device's SHIELD coverage with your reseller or with Datalogic.
4. If necessary, take out a Datalogic Shield contract (annual, 3-year or 5-year according to the catalogue).

Sources: How to Download and Install New Firmware on a Datalogic Android Device (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01096 · Firmware Update Process for Android Mobile Computers (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01558 · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) (official documentation).

Short answer: Datalogic asks you to keep the mobile computer powered and connected throughout the update and not to interrupt it, as this risks corrupting the firmware. If it fails, check that the ZIP file matches your model: the portal publishes separate GMS and non-GMS packages.

Likely cause

The Datalogic article on updating via DXU mentions two points to check: continuity of power and of the connection, and compatibility of the file with the model. The Datalogic catalogue notes, for example, that part number 946400013, intended for China, does not have Google services (GMS).

Caution: Never interrupt an update in progress: Datalogic warns that an interruption can corrupt the firmware.

What to do

1. Connect the mobile computer to mains power or place it in its cradle before starting the update.
2. Keep the USB or Wi-Fi connection with the PC throughout the operation.
3. Check the file: GMS version for a mobile computer with Google services, non-GMS otherwise.
4. Restart the update from Firmware Utility in DXU.
5. Datalogic also mentions Recovery mode and ADB as installation methods: follow the instructions supplied with the firmware package.

When to call a technician: if the mobile computer no longer restarts after an interrupted update: repairs go through Datalogic support or the Ease of Care programmes, using the WebRMA repair request tool.

Sources: Upgrading Android Firmware on Datalogic Devices Using DXU (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01097 · Firmware Update Process for Android Mobile Computers (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01558 · How to Download and Install New Firmware on a Datalogic Android Device (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01096 · Skorpio X40/45 - Android - Firmware - Products - Datalogic Developer Portal (opens in a new window) – Datalogic Developer Portal · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · Ease of Care Guide (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01665 (official documentation).

Short answer: Adapt the display sensitivity in Datalogic Settings > Keyboard & Touch > Touch: the “Touch mode” setting, then “Screen sensitivity”, provides for a bare finger, a gloved finger, a stylus or a wet screen. According to the data sheet, the X40/X45 display works with gloves and a stylus and rejects water droplets.

Likely cause

The 4-inch (480 x 800) display of the Skorpio X40/X45 is a 5-point capacitive touch screen under optically bonded Corning Gorilla Glass Victus, according to the data sheet. The Datalogic technical documentation describes a single sensitivity setting adapted to the input type.

What to do

1. Open Datalogic Settings > Keyboard & Touch > Touch.
2. Tap Touch mode, then Screen sensitivity.
3. Choose the appropriate sensitivity: bare finger, gloved finger, stylus or wet screen.

When to call a technician: if areas of the display no longer respond whatever the setting: repairs go through Datalogic support or the Ease of Care programmes, using the WebRMA repair request tool.

Sources: Touch | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) · Ease of Care Guide (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01665 (official documentation).

Short answer: Wake-up sources are set in Datalogic Settings > Power & Sources > Wake-Up Policies. According to the Datalogic documentation, the side triggers, the pistol-grip trigger, the front trigger and the PTT button wake the device by default; a source disabled in “Wake-up sources” no longer wakes it.

Likely cause

The Datalogic technical documentation describes the default wake-up sources and the “Wake-up sources” setting, which enables or disables them one by one. It does not mention by name the Skorpio X40/X45, whose data sheet mentions two side scan buttons and an on/off button.

What to do

1. Open Datalogic Settings > Power & Sources > Wake-Up Policies.
2. In Wake-up sources, enable the side scan buttons and, on a pistol-grip model, the trigger.
3. Test waking from sleep with each enabled button.

Sources: Wake-Up Policies | Technical Documentation (opens in a new window) – Datalogic technical documentation (datalogic.github.io) · SKORPIO X40/X45 – Technical Specifications – Datalogic Skorpio X40/X45 data sheet (DS-SKORPIOX40-X45-EN, rev. A, 21 April 2026) (official documentation).

Short answer: Datalogic handles repairs within its Ease of Care programmes: repair requests are created and tracked with the WebRMA tool. For the Skorpio X40/X45, the catalogue offers 3- or 5-year contracts, with or without accidental damage and battery coverage, and turnaround times of 2, 3 or 5 days, Flexi or Overnight.

Likely cause

The Datalogic knowledge base presents the Ease of Care programmes as a way of keeping devices available through a fast repair service. For the Skorpio X4X range, the catalogue lists Ease of Care and Datalogic Shield contracts; Overnight contracts require a minimum of 20 devices.

What to do

1. Note the part number and serial number of the mobile computer.
2. Check the service contract that covers the device (Ease of Care, Datalogic Shield).
3. Create the repair request in WebRMA, or go through your reseller.

Sources: Ease of Care Guide (opens in a new window) – Datalogic knowledge base (Customer Self-Service Portal), article KA-01665 · Skorpio X40-X45 (opens in a new window) – Datalogic Global E-Catalog (models and accessories) · Skorpio X40/45: Handheld Computers - Datalogic (opens in a new window) – Skorpio X40/45 product page (datalogic.com) (official documentation).