Godex G500 troubleshooting guide: errors, faults and fixes

Short answer: The STATUS light turns red when the G500 detects an error. Count the beeps, find the alert in the lookup table, then check the driver settings or the commands sent.

Likely cause

According to the GoDEX manual, the red STATUS light indicates that the printer has detected an error (printhead, ribbon, labels, memory or temperature). The troubleshooting table also cites incorrect driver settings or command codes, and a cutter that does not cut.

What to do

1. Count the beeps given by the printer and note the status of the READY and STATUS lights.
2. Look for the corresponding alert in the lookup table and open its entry.
3. Check the print driver settings or the command codes sent by your software.
4. If a cutter is installed, check that it is working normally and that it cuts.

Sources: Troubleshooting · LED Operation Panel – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The print mechanism (the printhead) is not properly closed. The GoDEX manual asks you to open it again, then close it until it clicks into place.

Likely cause

In the alerts table of the GoDEX manual, the series of 2 x 4 beeps corresponds to a print mechanism that is not properly closed.

What to do

1. Open the cover by pressing the release buttons on both sides of the housing.
2. Press the latches on both sides of the print mechanism and lift it.
3. Close the print mechanism by pressing until you hear the locking click.
4. Close the cover.

Sources: Error Alerts · Open The Printer Cover / Open The Printing Mechanism – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The printhead temperature is too high. According to GoDEX, the printer returns to standby by itself once the printhead has cooled down: wait, then restart printing.

Likely cause

The alerts table in the GoDEX manual cites an excessively high printhead temperature. The GoDEX Europe printhead maintenance guide points out that excessive temperature shortens the life of the printhead.

What to do

1. Let the printhead cool down without restarting printing.
2. Wait for the printer to return to standby (READY light green), then restart printing.
3. If the alert comes back often, GoDEX Europe advises balancing print speed and temperature and choosing a wax, wax-resin or resin ribbon suited to the media.

Temperature guidelines given by the GoDEX Europe guide: up to 9 with a wax ribbon, 12 with a wax-resin ribbon, 15 with a resin ribbon, depending on the speed, the printhead pressure and the condition of the printer. This guide is general and does not mention the G500.

Sources: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) · How to clean GoDEX printers - Printhead Maintenance Guide (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: The printer is expecting a ribbon because it is not set to direct thermal mode. With direct thermal labels, check this setting; with thermal transfer labels, install a ribbon.

Likely cause

According to the GoDEX alerts table, the error appears when no ribbon is installed and the printer is not set to direct thermal printing.

What to do

1. Identify your media: direct thermal labels (without a ribbon) or thermal transfer labels (with a ribbon).
2. For direct thermal labels, check that the printer is set to direct thermal print mode.
3. For thermal transfer, install a ribbon (see the ribbon loading entry).

Source: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The ribbon has run out or its supply hub is no longer turning. The GoDEX manual asks you to replace the ribbon roll.

Likely cause

The GoDEX alerts table groups two cases together: ribbon run out, or ribbon supply hub no longer moving.

What to do

1. Open the cover, then lift the print mechanism.
2. Remove the used ribbon and its core.
3. Install a new ribbon following the ribbon loading entry.
4. Close the mechanism until it clicks, then the cover.

Ribbon accepted according to GoDEX: wax, wax-resin or resin, 300 m long, 30 to 110 mm wide, roll diameter 68 mm maximum, 1-inch core (25.4 mm).

Sources: Error Alerts · Product Specifications – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The label sensor is probably incorrectly positioned. Check its position; if the paper is still not detected, run the auto-detection again by switching the printer back on with the FEED button pressed.

Likely cause

The GoDEX manual links this alert to the position of the label sensor, then to automatic media detection.

What to do

1. Check that the labels pass correctly through the guides up to the tear-off plate.
2. Check the position of the label sensor. For labels with holes, it must be directly under the hole.
3. If the sensor still does not detect the paper, run the auto-detection again (see calibration).

According to GoDEX, the G500 combines an adjustable reflective sensor and a fixed, centred transmissive sensor.

Sources: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) · Preparing For Tag Printing – GoDEX G500 Series user manual (Rev 1.3) · G500 Series – GoDEX G500 Series product page (official documentation).

Short answer: The label roll has run out. Replace it, adjust the guides to the width of the labels and close the print mechanism.

Likely cause

The GoDEX alerts table cites paper run out.

What to do

1. Open the cover and lift the print mechanism.
2. Remove the empty core.
3. Load a new roll (see loading labels).
4. Close the mechanism, then press FEED: the label feeds to the defined stop position.

Media accepted according to GoDEX: continuous, labels with gaps, with black marks or with holes, from 25.4 to 118 mm wide and from 0.06 to 0.25 mm thick; roll diameter 127 mm maximum.

Sources: Error Alerts · Product Specifications – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: According to GoDEX, the media may be wound around the platen roller, the sensor cannot find the gap or the black mark, or there is no paper. Free the media, then reset the sensor with a calibration.

Likely cause

The GoDEX manual cites three possible causes: media jammed around the rubber roller, sensor unable to detect the gap or the black mark, no paper.

Caution: Do not use a screwdriver or scalpel to remove a jammed label: GoDEX Europe cites these tools as a cause of mechanical damage to the printhead.

What to do

1. Lift the print mechanism and check that the media is not wound around the platen roller.
2. Free the jammed media by hand.
3. Check that there are still labels on the roll.
4. Reset the sensor by running the calibration again (see calibration).

Sources: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) · How to clean GoDEX printers - Printhead Maintenance Guide (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: The printer memory is full. The GoDEX manual asks you to delete unnecessary data or to install additional memory.

Likely cause

The forms, graphics, fonts and databases stored in the printer take up all the user memory.

What to do

1. Print a self-test page (see self-test): it shows the number of forms, graphics, fonts and databases in memory, as well as the free memory.
2. Delete data that is no longer used.
3. If there is still not enough space, the GoDEX manual suggests installing additional memory.

According to GoDEX, the G500 has 8 MB of flash memory, 4 MB of which is for the user, and 16 MB of SDRAM.

Sources: Error Alerts · Label Size Calibration and Self Test Page · Product Specifications – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The requested file is not found in the printer memory. Send the ~X4 command to print the list of files, then check that the file exists and that its name is correct.

Likely cause

According to the GoDEX manual, the printer cannot find the requested file.

What to do

1. Send the ~X4 command to the printer: it prints all the stored files.
2. Check that the requested file is in the list and that its name is spelt correctly.

Source: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: A file with the same name already exists in memory. The GoDEX manual asks you to rename the file, then save it again.

Likely cause

The name chosen for the file sent is already used in the printer.

What to do

1. Give the file to be saved a different name.
2. Save it to the printer again.
3. To see the names already in use, print the list of files with the ~X4 command.

Source: Error Alerts – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: Switch the printer off, then switch it back on while holding the FEED button down. Release FEED when the READY light flashes red and STATUS lights up orange: the G500 measures the labels, saves their height, then prints a self-test page.

Likely cause

According to GoDEX, the G500 detects and stores the label height itself: the computer does not need to send it. The manual recommends this calibration when the label does not stop at the right position.

Official calibration procedure

1. Check that the labels are loaded correctly.
2. Switch the printer off.
3. Switch it back on while holding the FEED button down.
4. Release FEED when the READY light starts flashing red and the STATUS light lights up orange.
5. The printer measures the labels and saves their height.
6. Once the measurement has succeeded, it prints a self-test page.

For labels with holes, GoDEX asks you to place the sensor directly under the hole, which must be at least 3 mm in diameter. The procedure is the same for the G530.

Sources: Label Size Calibration and Self Test Page · LED Operation Panel · Preparing For Tag Printing – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The calibration no longer matches the media or the sensor is masked. Run the label size calibration again, then check the label height setting, the cleanliness of the sensor and the paper guides.

Likely cause

The GoDEX troubleshooting table cites four points: calibration, label height setting, paper or dust on the sensor, paper guide setting.

What to do

1. Run the label size calibration (see calibration).
2. Check the label height setting.
3. Check that no piece of paper or dust is covering the sensor.
4. Check the paper guide setting.

Source: Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: By default, a GoDEX printer looks for the gap or the mark over 250 mm. The GoDEX Europe knowledge base explains how to extend this distance or lower the detection threshold with the ~S,SENSOR command, before running the calibration again.

Likely cause

According to GoDEX Europe, the printer cannot find the gap or the black mark beyond the standard search length of 250 mm, and gap detection can fail on coloured or pre-printed labels.

What to do

1. Send the ^XGET,SENSORSTATUS command to read the current sensor setting.
2. Long labels: send, for example, ~S,SENSOR,400,3,30 for a search over 400 mm (length from 100 to 999 mm, gap from 1 to 499 mm).
3. Coloured or pre-printed labels: install the latest firmware, run an auto-calibration, then try a threshold of 25 or 27 instead of 40 (last value of ~S,SENSOR).
4. Run the calibration again (see calibration), then check the saved value with ^XGET,SENSORSTATUS.

These two GoDEX Europe articles are general: they do not mention the G500 and rely on the GoDoctor tool. On the G500, the manual describes calibration with the FEED button at power-on. The “Factory default” button in GoDoctor restores the default values.

Sources: How to set up GoDEX printer on long label calibration (opens in a new window) · How to pre-set GoDEX printer when have issue with detektion gap at color or preprinted label (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: Fit the new ribbon on the supply hub and an empty core on the rewind hub, wind on 2 to 3 turns, then place the assembly in the print mechanism, passing the ribbon under the printhead. Close until it clicks.

Ribbon loading procedure (GoDEX manual)

1. Open the cover (release buttons on both sides), then lift the print mechanism (latches on both sides).
2. Place the new ribbon on the hub that serves as the supply hub.
3. Place the empty core on the hub that serves as the rewind hub.
4. Attach the ribbon to the rewind core and wind on 2 to 3 turns.
5. Place the supply hub at the back of the print mechanism and pass the ribbon under the printhead.
6. Insert the rewind hub into the ribbon drive, then close the mechanism until it clicks.

The manual does not specify the orientation of the inked side. Ribbon accepted: wax, wax-resin or resin, 30 to 110 mm wide, 1-inch core.

Sources: Loading The Ribbon / Install The Ribbon On The Printer · Product Specifications – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: Place the roll on its hub with the guide flanges, lift the print mechanism, pass the labels through the guides up to the tear-off plate, adjust the guides to the width, then close.

Label loading procedure (GoDEX manual)

1. Place the label roll on the hub and fit the guide flanges.
2. Unlock the print mechanism and lift it.
3. Pass the labels through the guides up to the tear-off plate.
4. Adjust the guides to the width of the labels.
5. Close the print mechanism.
6. Press FEED: with separate labels, one label feeds each time you press; with continuous paper, the paper feeds as long as the button is held down.

The hub accepts 1, 1.5 and 3-inch cores. For labels with holes, place the sensor directly under the hole (3 mm diameter minimum). If the label does not stop in the right place, run the calibration.

Sources: Loading The Label Roll / Install The Label Roll Module On The Printer · Preparing For Tag Printing · LED Operation Panel – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: Free the jammed labels, remove any label remnants stuck to the printhead, then clean the printhead with a soft, lint-free cloth soaked in alcohol.

Likely cause

The GoDEX troubleshooting table covers labels jamming during printing and glue left on the printhead.

Caution: Do not use a screwdriver or scalpel to remove a stuck label: GoDEX Europe cites these tools as a cause of mechanical damage to the printhead.

What to do

1. Switch the printer off, open the cover and lift the print mechanism.
2. Free the jammed labels by hand.
3. Remove any pieces of label still stuck to the printhead.
4. Clean the printhead with a soft, lint-free cloth soaked in alcohol (see printhead cleaning).

Sources: Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) · How to clean GoDEX printers - Printhead Maintenance Guide (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: Switch the printer off, open the cover, lift the mechanism and remove the ribbon, then wipe the printhead with a soft, lint-free cloth soaked in alcohol. GoDEX recommends this cleaning once a week.

Likely cause

According to GoDEX, dust, dirt on the printhead or the ribbon and label glue degrade print quality. The manual asks you to keep the cover closed during printing.

Caution: Check that there are no metal fragments or hard particles on the cloth: they can damage the printhead.

Official printhead cleaning procedure

1. Switch the printer off.
2. Open the cover.
3. Unlock the print mechanism and lift it.
4. Remove the ribbon.
5. Wipe the printhead with a soft, lint-free cloth soaked in alcohol to remove label remnants and dirt.
6. Put the ribbon back, then close the mechanism and the cover.

The general GoDEX Europe printhead maintenance guide advises, for desktop printers, cleaning every two full rolls of labels (about 74 m each), with a GoDEX cleaning pen or 99% isopropyl alcohol.

Sources: Cleaning The Print Head – GoDEX G500 Series user manual (Rev 1.3) · How to clean GoDEX printers - Printhead Maintenance Guide (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: The printhead is often dirty with label or ribbon remnants, or the ribbon is wrinkled. Clean the printhead, check the ribbon, then print a self-test page to see whether the printhead prints across the whole width.

Likely cause

The GoDEX troubleshooting table cites: dust or dirt on the printhead, an error in the application software, wrinkled ribbon, power supply, media quality.

What to do

1. Check the printhead: dust, label or ribbon remnants. Clean it if necessary (see printhead cleaning).
2. Check the application software.
3. Check that the ribbon is not wrinkled.
4. Check the power supply.
5. Print a self-test page and check that the printhead prints across the whole width of the media.
6. Check the quality of the media.

If the quality is poor on one side of the label only, see the uneven print entry.

Source: Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The roll may be loaded the wrong way round, the media may be unsuitable, or the ribbon may be incorrectly installed. Check the direction of the roll, the type of media and the ribbon loading.

Likely cause

The GoDEX troubleshooting table cites the loading direction and type of media, then the ribbon loading.

What to do

1. Check that the label roll is loaded the right way round and that the media is suitable.
2. Check that the ribbon is loaded correctly (see ribbon loading).

Source: Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The print line may no longer be parallel to the platen roller, or the printhead pressure may not suit the media. The G500 lets you adjust the print line with a knob and the printhead pressure with two screws.

Likely cause

According to GoDEX, a badly adjusted print line gives poor quality on one side of the media. With special media of varying thickness, the printhead pressure must be adjusted.

What to do

1. Open the cover and remove the ribbon.
2. Printhead pressure: with a screwdriver, slowly turn the left and/or right adjustment screw to increase or reduce the pressure.
3. Print line: turn the adjustment knob anticlockwise to move the printhead in direction A, or clockwise for direction B (see the illustration in the manual).
4. Put the ribbon back and print a self-test page to check the result.

The GoDEX manual does not state which direction of rotation of the screws increases the pressure.

Sources: Adjusting The Print Head Pressure · Adjusting The Print Line – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: With the printer switched off, connect the AC adapter and then the USB or parallel cable, and switch on: the light should come on. Then install the driver supplied on the CD and check that the printer appears in the list of Windows printers.

Caution: Connect the power connector with the printer switched off. GoDEX recommends a surge protector and asks you to keep the device away from humidity and liquids.

Connection procedure (GoDEX manual)

1. Check that the printer is switched off.
2. First connect the mains cord to the adapter, then the adapter plug to the printer.
3. Connect the printer to the computer with the USB or parallel cable, depending on the model.
4. Switch the printer on: the light should come on.
5. On the CD, open the “Seagull-Driver” folder, start the installation and choose “Install printer drivers”.
6. Specify the model, the connection port and a printer name, check the summary and then click “Finish”.
7. Check that the new printer appears in the “Printers and Faxes” folder.

The available ports depend on the version (references G500-U, G500-UP, G500-US, G500-UES, G530-UP and G530-UES): USB, parallel, RS-232 serial or Ethernet. The GoDEX G500 Series product page lists USB 2.0, the RS-232 serial port and 10/100 Ethernet.

Sources: Connecting The Printer To The Host Computer – GoDEX G500 Series user manual (Rev 1.3) · Installing The Driver – GoDEX G500 Series user manual (Rev 1.3) · Safety Instructions – GoDEX G500 Series user manual (Rev 1.3) · Appendix: Interface – GoDEX G500 Series user manual (Rev 1.3) · G500 Series – GoDEX G500 Series product page (official documentation).

Short answer: Print a self-test page: it shows the MAC address, IP protocol, IP address, gateway and subnet mask. To change these settings, use the GoDEX NetSetting software, which searches for printers on the network and lets you choose DHCP or a fixed IP.

What to do

1. Print a self-test page (see self-test) and note the IP address.
2. Install NetSetting from the “Ethernet” folder on the CD or from the official GoDEX website.
3. Start NetSetting and click the magnifying glass icon to search for GoDEX printers on the network.
4. In the “IP Setting” tab, choose DHCP or a fixed IP address, then click “Set”; “ReGet” reads the values again.
5. For the network parameters, the manual advises consulting your network administrator.

The NetSetting configuration pages are protected by a password, which can be changed in the “IP Setting” tab: refer to the GoDEX manual. NetSetting can also send error alerts by e-mail (SMTP) or SNMP. This only applies to versions fitted with an Ethernet port.

Sources: NetSetting for Ethernet · Label Size Calibration and Self Test Page – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: Switch the printer off, turn the screw under the cutter module to free the blade, remove the jammed paper, then switch back on: the cutter resets automatically.

Likely cause

According to GoDEX, jams can occur while the cutter is in use. The manual also sets limits: labels at least 30 mm high, no cutting through adhesive labels, inward-wound rolls not recommended.

Caution: The printer must be switched off before any work on the cutter. GoDEX advises against cutting adhesive labels: the glue stays on the blade and damages it.

What to do

1. Switch the printer off.
2. Turn the screw under the cutter module (Phillips screwdriver, according to the manual) to free the blade.
3. Remove the jammed paper.
4. Switch the printer back on: the cutter resets automatically.

Sources: Adjusting The Cutter · Installing The Cutter – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: A crooked cut comes from badly aligned media; an incomplete cut, from media thicker than 0.2 mm. If the labels do not go through or are badly cut, check the cutter installation and the paper guides.

Likely cause

The GoDEX troubleshooting table links each cutting fault to a check: media alignment, thickness, cutter installation and paper guides.

Caution: Switch the printer off before installing or removing the cutter.

What to do

1. Crooked cut: check that the media is positioned perfectly straight.
2. Incomplete cut: check that the label is no more than 0.2 mm thick.
3. Labels not fed or badly cut: check that the cutter is correctly installed and that the paper guides are working.
4. After installation, the manual suggests a stop position of 28 in QLabel (parameter E set to 28).

According to GoDEX: blade life of about 400,000 cuts (250 µm media, 3 inches wide), maximum cutting width 116 mm, labels at least 30 mm high. If labels stick to the cutter because of static electricity, GoDEX Europe offers an anti-static brush or label (ref. 745-009200-000, minimum of 10); this article is general.

Sources: Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) · Installing The Cutter – GoDEX G500 Series user manual (Rev 1.3) · How to solve of electrostatic charge and sticks when is using Godex printer with cutters (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: Check that there is no dust on the peeler and that the labels are correctly positioned. Printing stays paused as long as the last peeled label is covering the sensor: remove it to continue.

Likely cause

The GoDEX troubleshooting table cites dust on the peeler and incorrect positioning of the labels. The peeler has a sensor that pauses printing as long as a label is covering it.

Caution: Only connect or disconnect the peeler cable with the printer switched off: according to GoDEX, the motherboard can be damaged.

What to do

1. Remove the peeled label covering the sensor: printing resumes.
2. Check that there is no dust on the peeler.
3. Check the label path: peel off the first labels, pass the backing through the peeler, then close the peeler and the print mechanism.
4. Press FEED: the label peels off as it passes through the peeler.

Conditions given by GoDEX: stop position set to 9 mm, labels at least 25 mm high, maximum width 110 mm. The peeler cable connects to the lower socket, the upper socket being used for the cutter. With the UN-208 backing rewinder, GoDEX Europe states that the G500 requires metal clips slid onto the tear-off plate to keep the peeler closed.

Sources: Installing The Label Dispenser – GoDEX G500 Series user manual (Rev 1.3) · Troubleshooting – GoDEX G500 Series user manual (Rev 1.3) · How to setup Liner rewinder UN-208 with GoDEX label printer (opens in a new window) – Godex Knowledge Base (GoDEX Europe) (official documentation).

Short answer: Check the power supply: mains cord connected to the adapter, adapter connected to the printer, wall socket working. At power-on, the light should come on.

Likely cause

The GoDEX troubleshooting table refers you first to the power supply.

Caution: Never repair or adjust the device while it is powered, and do not open it yourself: GoDEX reserves opening it for qualified personnel.

What to do

1. Check the connection of the mains cord to the adapter and of the adapter to the printer.
2. Check the socket voltage before plugging in the printer.
3. Switch the printer on: the light should come on.

When to call a technician: if the power supply is correct and nothing lights up, the GoDEX manual refers you to your dealer; only qualified personnel should open the device.

Power supply according to GoDEX: 100 to 240 V AC, 50-60 Hz, automatic switching.

Sources: Troubleshooting · Connecting The Printer To The Host Computer · Safety Instructions – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: On Ethernet versions, the GoDEX manual describes remote updating with the NetSetting software: “Firmware Download” tab, choice of file, then “Start Download Firmware”. The “Recover To Factory Settings” button restores the factory configuration.

What to do

1. Print a self-test page to note the current model and firmware version.
2. Start NetSetting and select the printer found on the network.
3. Open the “Firmware Download” tab: the current version is displayed.
4. Specify the location of the firmware file and click “Start Download Firmware”.
5. To return to the factory configuration, use the “Recover To Factory Settings” button.

The manual only describes this network method. The self-test page shows whether the printer is in its factory configuration.

Sources: NetSetting for Ethernet: Firmware Download · Label Size Calibration and Self Test Page – GoDEX G500 Series user manual (Rev 1.3) (official documentation).

Short answer: The self-test prints at the end of the calibration: switch the printer back on while holding FEED and release it when READY flashes red and STATUS is orange. The page shows the model, firmware version, network and serial settings, memory and print settings.

Official procedure

1. Load the labels.
2. Switch the printer off, then switch it back on while holding the FEED button down.
3. Release FEED when READY flashes red and STATUS lights up orange.
4. After the labels have been measured, the self-test page prints.

Content of the page according to GoDEX: model and version, USB ID, serial port setting, MAC address, IP protocol, IP address, gateway and subnet mask, DRAM and image buffer memory, number of forms, graphics, fonts and databases, free memory, speed, darkness, reference point, print direction, label width, form length, stop position, cutter or peeler, mode, sensor setting, code page and status of the factory settings.

Source: Label Size Calibration and Self Test Page – GoDEX G500 Series user manual (Rev 1.3) (official documentation).