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How do I reset a barcode scanner or mobile computer?
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Preventive battery replacement, Wi-Fi coverage audit and a general check of your scanners and mobile computers.
In brief. A handheld barcode scanner returns to its factory settings when you scan the reset barcode printed in the manufacturer's guide. A mobile computer is restarted, then, if necessary, reset from its settings or from a recovery menu (Recovery). Before any factory reset of a mobile computer, back up your data: it is erased.
Examples:
See all 46 scanners and mobile computers
CipherLab
Datalogic
- Datalogic Falcon X4
- Datalogic Falcon X60 - X65
- Datalogic Matrix 120
- Datalogic Matrix 220 XAI
- Datalogic Matrix 320
- Datalogic Memor X3
- Datalogic PowerScan 9100 Series
- Datalogic PowerScan 9500 Series
- Datalogic PowerScan 9600 Series
- Datalogic Skorpio X3
- Datalogic Skorpio X4
- Datalogic Skorpio X40 - X45
- Datalogic Skorpio X5
Honeywell
The different levels of reset
These causes are taken from the manufacturers' guides; each example names the model concerned. The entry for your model, in the model-by-model table below, gives the exact procedure.
- Forced restart of a mobile computerA frozen mobile computer is brought back with a forced restart: Power button held for about 8 seconds on the Honeywell CK62 and CK65, Power alone for at least 16 seconds on the Zebra MC9300, trigger, Power and Scan for at least 6 seconds on the MC9400.
- Factory settings of a scanner“RETURN TO FACTORY DEFAULTS” barcode on the Zebra DS3600; “Factory Default” on the Unitech MS852B, which also erases the Bluetooth pairing, whereas “Reset Setting” keeps it.
- Scanner settings onlyOn a mobile computer, you can reset just the scanning settings: “Reset configuration” at the bottom of the Scanner Options page in Datalogic Settings (Falcon X60), “Restore all defaults” in the scan settings (Honeywell CK65, ScanPal EDA61K).
- Factory reset of a mobile computer“Erase all data (factory reset)” in the Android settings (Unitech HT730, CipherLab RK25 and RK26), or from the Recovery menu (Datalogic Falcon X4). All data is erased; on the RK25, CipherLab requires a verification code.
- Fixed-mount scannersZebra FS scanners are reset by holding the TRIG button while the power is restored; on the Datalogic Matrix 120 and 220, you hold the X-PRESS button at power-on until the lights flash, then release it and press it again: three high beeps confirm. If it is released too late, the scanner enters its Loader program, which you exit by switching the power off and back on.
Before resetting
- Try a restart firstIt restarts the device without resetting it.
- Note your settingsInterface, keyboard country, symbologies, Wi-Fi profiles: a return to factory settings resets them.
- Back up a mobile computer's dataA factory reset erases it.
- Follow the procedure in your model's guideButton combinations and reset barcodes change from one model to another.
Caution: A factory reset erases the mobile computer's data and settings. On a fleet managed by your IT department, ask them before starting one.
What the documentation recommends, model by model
For 44 models, the manufacturer's documentation describes this symptom. Each row links to the detailed entry in the guide, with the full procedure and its sources.
| Model | Guide entry | Short answer |
|---|---|---|
| Zebra DS3600 | How do I reset my Zebra DS3608 or DS3678 handheld scanner to factory defaults? | Scan the “RETURN TO FACTORY DEFAULTS” barcode in the “Set Defaults” section of the quick start guide for your model. The scanner returns to the factory settings. If your host computer does not use the default interface, then scan the barcode for your host interface. |
| Zebra FS10 | How do I factory reset a Zebra FS10? | According to the Zebra guide, disconnect all power sources, hold down the TRIG button and reconnect a power source without releasing TRIG. After about 20 seconds, the Power light changes from yellow to green and the Ethernet light from orange to amber: release TRIG within 5 seconds of the Ethernet light turning amber. This light only exists on the xS20 (see the note), and Aurora Focus also offers the “Factory Reset” command. |
| Zebra FS20 | How do I factory reset a Zebra FS20? | Disconnect all power (24 V and PoE), hold down the TRIG button, then reconnect a power source while keeping TRIG held down. After about 20 seconds, the Power light changes from yellow to green and the Ethernet light from orange to amber: release TRIG within the next 5 seconds. |
| Zebra FS40 and FS70 | How do I factory reset a Zebra FS40 or FS70? | Disconnect all power, hold down the TRIG button and reconnect a power source without releasing it. After about 20 seconds, the Power light changes from yellow to green and the Ethernet light from orange to amber: release TRIG within 5 seconds. |
| Zebra MC3200 (MC32N0) | How do I reset my Zebra MC3200 mobile computer running Android? | Zebra offers two resets using a microSD card and the recovery screen: Enterprise Reset, which keeps the /enterprise partition, and Factory Reset, which erases everything. Download the file from the Zebra support website, copy it to the root of the card, then run it from the “apply update from sdcard” menu. |
| Zebra MC3200 (MC32N0) | How do I perform a cold boot on my Zebra MC3200 mobile computer running Windows CE? | Press the 1, 9 and Power keys at the same time, then release them, without holding down any other key: the splash screen appears, then calibrate the touch screen. Be careful: a cold boot erases added apps and data, so Zebra requires the administrator's approval. |
| Zebra MC3300 | How do I reset my Zebra MC3300 mobile computer? | If an app stops responding, press and hold the power button, tap “Reboot” then “OK” (soft reset). If the mobile computer does not respond at all, press the power button and the 1 and 9 keys simultaneously, then release them when the screen goes off (hard reset). |
| Zebra MC3300ax | How do I reset my Zebra MC3300ax mobile computer? | If the software stops responding, press and hold the Power button and choose “Redémarrage” (restart), as the quick start guide describes. The deeper resets, Enterprise Reset and Factory Reset, erase data: keep them for faults that persist. |
| Zebra MC3300ax | How do I reset DataWedge on my Zebra MC3300ax mobile computer? | In the DataWedge settings, the “Restore defaults” option returns DataWedge to its factory settings. Zebra warns that the operation is irreversible: export the configuration first if you want to keep it. |
| Zebra MC3300x | How do I reset my Zebra MC3300x mobile computer? | Start with a restart: press and hold the Power button and choose “Restart”, which Zebra provides for when the software stops responding. If the problem persists, Enterprise Reset and then Factory Reset reset the mobile computer, but erase data. |
| Zebra MC3400 / MC3450 | How do I reset my Zebra MC3400 mobile computer to factory defaults? | Zebra offers two resets from the Android Recovery screen, with a package downloaded from the Zebra Support & Downloads website and copied to a microSD card: Enterprise Reset and Factory Reset. The factory reset erases all data from the /data and /enterprise partitions: back up first. |
| Zebra MC3400 / MC3450 | How do I reset DataWedge on my Zebra MC3400 mobile computer? | DataWedge has a Restore function that restores its factory settings. In DataWedge, open the menu, then Settings > Restore, and confirm with Yes; the operation is irreversible. |
| Zebra MC9190-G | How do I restart my Zebra MC9190-G mobile computer when it stops responding? | Perform a warm boot: press and hold the Power button for around five seconds and release it as soon as the restart begins. The procedure is the same under Windows CE 6.0 and under Windows Mobile 6.5. |
| Zebra MC9190-G | How do I reset my Zebra MC9190-G mobile computer? | The reset is done with a cold boot: battery partially ejected, trigger and Power button pressed simultaneously, then battery pushed back into place. Under Windows CE 6.0, it erases data not stored in flash memory and restores the factory settings; under Windows Mobile 6.5, it keeps the files. |
| Zebra MC9200 | How do I restart my Zebra MC9200 mobile computer when it has frozen? | Under Windows, press and hold the Power button for around five seconds and release it as soon as the warm boot begins. Under Android, press and hold the Power button until the “Device options” menu appears, then touch “Reset”. |
| Zebra MC9200 | How do I reset my Zebra MC9200 mobile computer? | Under Windows, the reset is done with a cold boot: Power button, “Safe Battery Swap”, battery half out, then trigger and Power button pressed simultaneously. Under Windows CE 7, it erases data not saved in flash memory and restores the factory settings; under Windows Embedded Handheld, it keeps the files. |
| Zebra MC9300 | How do I perform a hard reset on my frozen Zebra MC9300 mobile computer? | On the MC9300, the hard reset is done with the Power button alone: press and hold it for at least 16 seconds and release as soon as the Zebra logo appears. If the system is still responding, a simple restart is preferable: long press on Power, then Restart. |
| Zebra MC9300 | How do I reset my Zebra MC9300 mobile computer with a microSD card? | Zebra provides an Enterprise Reset file to be copied to the root of a microSD card. Restart the MC9300 while holding the trigger until it vibrates, then choose Apply upgrade from SD card, Full OTA Package and the file. All user data in the /data partition is erased. |
| Zebra MC9400 / MC9450 | Why has my Zebra MC9400 mobile computer stopped responding, and how do I restart it? | Zebra provides two types of restart. If an application stops responding, perform a soft reset: press and hold Power, then tap Restart. If the whole device is frozen, perform a hard reset by holding the trigger, Power and Scan for at least 6 seconds. |
| Zebra MC9400 / MC9450 | How do I reset my Zebra MC9400 mobile computer to factory defaults? | Zebra provides two resets that erase data. The Enterprise Reset, started from Settings > System > Reset Options, keeps the /enterprise folder; the Factory Reset erases everything and is started from recovery mode with a file downloaded from the Zebra website. Back up your data first. |
| Zebra TC22R | Why has my Zebra TC22R mobile computer stopped responding, and how do I restart it? | Zebra provides a soft reset for when apps stop responding: press and hold the power button; the long press lets you restart or switch off the device. If the problem persists after restarting, the Enterprise Reset erases user data. |
| Zebra TC22R | How can my Zebra TC22R mobile computer be reset from the settings? | Open Settings, then System > Reset options > “Erase all data (enterprise reset)”, and tap “Erase all data” twice to confirm. As its name suggests, the operation erases data: back it up first. |
| Zebra TC8000 | Why has my Zebra TC8000 mobile computer stopped responding, and how do I reset it? | First do a soft reset: hold down Power until the menu appears, then tap Reset. If the mobile computer does not respond at all, do a hard reset by holding down Power, the trigger and the PTT button for five seconds. |
| Zebra TC8000 | What data does an Enterprise Reset erase on my Zebra TC8000 mobile computer? | According to Zebra, the Enterprise Reset package erases all partitions and data except the Enterprise partition and the internal storage (/sdcard). The Factory Reset also erases the Enterprise partition; only /sdcard is kept. |
| Zebra TC8300 | Why does my Zebra TC8300 mobile computer stay frozen, and how do I perform a soft reset or a hard reset? | If apps stop responding, perform a soft reset: hold Power until the menu appears, then tap Restart. If the mobile computer does not respond at all, the hard reset consists of holding Power, the trigger and the PTT button together for five seconds. |
| Zebra TC8300 | What does an Enterprise Reset erase on my Zebra TC8300 mobile computer, and what does it keep? | According to Zebra, the Enterprise Reset erases user data in the /data partition and primary storage (/sdcard and emulated storage). Only the /enterprise folder and its subfolders are kept. |
| Datalogic PowerScan 9100 | How do I reset my Datalogic PowerScan 9100 handheld scanner to factory settings? | Scan the “Reset Default Settings” label in the quick reference guide, without “ENTER/EXIT”. First configure the correct interface: the factory settings depend on the interface type. |
| Datalogic PowerScan 9500 | How do I reset my Datalogic PowerScan 9500 handheld scanner to factory defaults? | Scan the “Rétablir les paramètres par défaut” (restore default settings) barcode in the quick guide. Factory defaults vary depending on the interface: first check that the scanner is configured for the correct interface. |
| Datalogic PowerScan 9600 | How do I reset my Datalogic PowerScan 9600 handheld scanner to factory defaults? | Scan the “Reset Default Settings” barcode in the quick guide. The factory settings depend on the interface: first check that the scanner is programmed for the correct interface. |
| Datalogic Matrix 120 | Why do all the lights on my Matrix 120 stay solid at start-up? | The scanner has entered its Loader program: the X-PRESS button was released too late during a reset attempt. Switch the power off and then on again to return to normal operation. |
| Datalogic Matrix 120 | How do I reset my Datalogic Matrix 120 to factory defaults with the X-PRESS button? | Hold the X-PRESS button during power-on until all the lights flash together, for about 3 seconds. During this flashing, release and then press the button again: three high beeps confirm that the environment parameters, including the IP address, have returned to their default values. |
| Datalogic Matrix 220 and Matrix 220 XAI | Why do all the lights on my Matrix 220 stay on after power-on? | The X-PRESS button was released after the flashing ended during power-on: the scanner is in its Loader program. A power cycle (switching off and then on again) returns it to normal operation. |
| Datalogic Matrix 220 and Matrix 220 XAI | How do I restore my Datalogic Matrix 220 to factory settings? | Power on the Matrix 220 while holding the X-PRESS button, until all the lights flash together for about 3 seconds; during this flashing, release and press again. Three high beeps confirm that the environment parameters, including the IP address, have been reset. |
| Datalogic Falcon X4 | How can I reset my Android Datalogic Falcon X4 to factory defaults? | Switch off the mobile computer, hold down the BACK and 0 keys, press POWER and keep all three keys held down until the Recovery menu appears. Then choose Factory Reset with the arrows and confirm with the HOME key. All user data is erased. |
| Datalogic Falcon X4 | How can I perform a clean boot on my Datalogic Falcon X4 running Windows? | The Datalogic knowledge base describes two methods for X4 mobile computers running Windows Embedded Compact 7: run the Cold Reboot applet while holding down the up and down arrows until the Calibrate Touch Screen screen appears, or remove the battery and use the SCAN key, the reset button and then ESC + 0. Back up your settings beforehand. |
| Datalogic Falcon X60 / X65 | How can I reset the settings on my Datalogic Falcon X60? | Open Datalogic Settings and tap Reset device configuration, at the bottom of the main screen: according to Datalogic, all Datalogic settings return to their factory values. To reset just one page (scanner, Wi-Fi…), tap Reset configuration at the bottom of that page. |
| Datalogic Memor X3 | How can I restore my Datalogic Memor X3 mobile computer to its factory configuration? | Perform a clean boot: start a cold boot, release all keys as soon as the screen goes black, then, within one second, hold Esc and 0 until the confirmation request appears; type 1 to start, 0 to cancel. All applications and data in flash memory are lost. |
| Datalogic Skorpio X3 | How do I restore my Datalogic Skorpio X3 mobile computer to factory settings? | A full reset of the Skorpio X3 is called a “clean boot”: perform a cold boot, immediately hold down the Esc and 0 keys, then confirm with Enter. The registry and file system return to their factory state: back up your data first. |
| Datalogic Skorpio X4 | How do I reset my Datalogic Skorpio X4 mobile computer to factory settings? | On Android, open Settings > Backup&reset and choose Factory data reset (return to factory state) or Enterprise reset (return to the company configuration), then Reset phone. On Windows Embedded Compact 7, perform a clean boot: cold boot, then hold Esc + 0 immediately afterwards, and confirm with Enter. |
| Datalogic Skorpio X40/X45 | How do I restore the Datalogic settings on a Skorpio X40 to their factory defaults? | According to the Datalogic technical documentation, the “Reset device configuration” entry, at the bottom of the Datalogic Settings main screen, returns all configuration settings to their factory values. “Reset configuration”, at the bottom of a given screen, resets only the settings on that screen. |
| Datalogic Skorpio X5 | How do I reset a Datalogic Skorpio X5 to factory settings? | Open Settings > System > Advanced > Reset options. “Erase all data (factory reset)” erases everything; “Enterprise reset” also erases data and settings, except those kept by enterprise system apps; “Reset Wi-Fi, Bluetooth” affects only the network settings. |
| Honeywell Granit 1920i | How can I reset my Honeywell Granit 1920i handheld scanner to its factory settings? | Scan the “Standard Product Defaults” barcode in the quick start guide: it returns all the scanner's standard settings to their default values. Then reprogram the settings you need. |
| Honeywell Granit 1980i and 1981i | How do I restore my Honeywell Granit 1980i or 1981i scanner to factory settings? | Scan the “Standard Product Defaults” barcode in the quick start guide: all standard settings return to their default values. Then, if necessary, reprogram the interface, the keyboard country and the suffix. |
| Honeywell Granit Ultra 2100i / 2105i | How do I reset my Honeywell Granit Ultra 2100i or 2105i scanner? | Scan the “Standard Product Defaults” barcode in the quick start guide for your model: it resets all standard product settings to their default values. Then reprogram the interface, the keyboard country (France) and the suffix. |
| Honeywell Granit XP 1990i / 1991i | How do I reset my Honeywell Granit XP 1990i or 1991i scanner to factory settings? | Scan the “Standard Product Defaults” barcode in the quick start guide: it restores all the product's default settings. Then reprogram the interface, the keyboard country and the suffix. |
| Honeywell CK3R and CK3X | How can I restore my Honeywell CK3R mobile computer to its default settings? | Open Intermec Settings, tap Menu > “Restore all Defaults”, then “Yes”. To reset only one menu, open it and choose Menu > “Restore Menu Defaults”. |
| Honeywell CK62 | How do I restart my Honeywell CK62 when the screen no longer responds? | Hold down the Power button for about 8 seconds to force the CK62 to restart. If the screen still responds, use the normal restart instead: hold down Power until the menu appears, then Restart. |
| Honeywell CK65 | How do I restart my frozen Honeywell CK65? | Hold down the Power button for about 8 seconds: the CK65 restarts, even if the touch screen no longer responds. If the screen responds, hold down Power until the menu appears and tap Restart. If only scanning or a key is causing a problem, reset the scanner or key settings to their default values. |
| Honeywell CK67 | How do I force my frozen Honeywell CK67 to restart? | Keep the Power button pressed for about 8 seconds: the CK67 restarts even if the screen no longer responds. When the screen responds, use Restart instead, in the menu that opens when you hold down Power. |
| Honeywell CK75 | How can I reset my Honeywell CK75 mobile computer? | Hold down the Power button until the menu appears, choose “Reset” on Android or “Reboot” on Windows Embedded Handheld, then tap “OK”. If the screen no longer responds, hold down Power for about 8 seconds to force a restart. |
| Honeywell ScanPal EDA61K | How can I reset my Honeywell EDA61K mobile computer to factory defaults? | Open Settings > System > Reset options > “Erase all data (factory reset)”, tap “Reset Phone”, enter the screen lock if prompted, then “Erase Everything”. Warning: all internal storage is erased. |
| Unitech MS852B | How can I reset my Unitech MS852B handheld scanner to factory defaults? | Scan the “Factory Default” barcode in the “System Reset & Info” section of the manual: it restores the factory settings and erases the Bluetooth pairing information. To keep the pairing, scan “Reset Setting” instead. The base is reset by pressing its button for 5 seconds. |
| Unitech HT380 | How do I access the Recovery menu on my Unitech HT380 mobile computer? | With the mobile computer off, hold down Power and the right Scan key until the Unitech logo appears, then release. When “Supported API: 3” is displayed, press the volume keys in the order +, -, +, -, +, +, -, -: the Recovery menu appears. |
| Unitech HT730 / HT730 Plus | How do I reset my Unitech HT730 mobile computer to factory defaults? | Open Settings, System, Advanced, Reset options (on the HT730 Plus: Settings, System, Reset options) and choose “Erase all data (factory reset)”. Unitech specifies that this option erases all folders: all data on the mobile computer is lost. |
| Unitech HT730 / HT730 Plus | How do I access the Recovery menu on my Unitech HT730 mobile computer? | Hold down the Power button and the P1 key together for about 15 seconds, until the Android logo appears. The Android Recovery menu is displayed; its “wipe data/factory reset” option resets the mobile computer and erases the data. |
| CipherLab RK25 | How can I reset my CipherLab RK25 mobile computer to factory defaults? | In Settings, open “Backup & reset” > “Reset phone” > “Erase everything”, or, depending on the Android version, System > Advanced > Reset options > “Erase all data (factory reset)”. A CipherLab verification code is requested. All data on the mobile computer is erased. |
| CipherLab RK25 | How can I reset my CipherLab RK25 mobile computer when Android no longer starts? | Use Recovery mode: with the mobile computer switched off, switch it back on while holding volume up and power, choose “Recovery Mode”, then the option to erase the data (wipe data / factory reset). The volume keys are used to move and the power button to confirm. |
| CipherLab RK26 | How do I restore my CipherLab RK26 mobile computer to factory defaults? | Open Settings > System > Advanced > Reset options and select “Erase all data (factory reset)”, the path given by the CipherLab FAQ for its Android mobile computers. All data is erased; if the “Require Passcode to Reset or Update” option is enabled, a verification code is required. |
| CipherLab RK26 | Why does my CipherLab RK26 mobile computer ask for a code to reset or update? | The “Require Passcode to Reset or Update” option in Enterprise Settings is enabled. It requires a verification code before any system update or factory reset. It is disabled by default. |
| CipherLab RK95 | How do I reset my CipherLab RK95 mobile computer to factory defaults? | Open Settings > System > Advanced > Reset options > “Erase all data (factory reset)”. The CipherLab FAQ, which mentions the RK95, states that a verification code is requested. All data is erased. |
| CipherLab RK95 | How do I enter Recovery mode on my CipherLab RK95 mobile computer without volume keys? | With the mobile computer off, hold down the power button and the right side trigger until it vibrates (about 10 seconds). At the Android robot, press power and the up arrow together. In the menu, the up and down arrows replace the volume keys. |
Frequently asked questions
How do I restore a handheld scanner to factory settings?
Scan the reset barcode in your model's guide, for example “RETURN TO FACTORY DEFAULTS” on a Zebra DS3600 or “Factory Default” on a Unitech MS852B. Then reprogram the interface and the keyboard country if your host computer does not use the default ones.
Does a factory reset erase the data on a mobile computer?
Yes: Unitech and CipherLab state that “Erase all data (factory reset)” erases all the data on the mobile computer. Back it up first, or try a restart or a reset of the scanner settings only first.
How do I restart a frozen mobile computer?
With the forced restart in its guide: Power button held for about 8 seconds on the Honeywell CK62 and CK65, Power for at least 16 seconds on the Zebra MC9300. The combination changes from one model to another.
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