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Why is the battery in my scanner or mobile computer not charging?
Explore preventive maintenance
Preventive battery replacement, Wi-Fi coverage audit and a general check of your scanners and mobile computers.
In brief. When the battery of a cordless scanner or mobile computer does not charge, manufacturers first cite temperature: charging stops outside its range, which is most often 0 to 40 °C or 0 to 45 °C, but 0 to 35 °C or 5 to 35 °C on some models. Next come a battery at the end of its life or not approved, a faulty cradle or power supply unit and dirty contacts. The charging light on the mobile computer or the cradle often shows which of these cases applies.
Examples:
See all 46 scanners and mobile computers
CipherLab
Datalogic
- Datalogic Falcon X4
- Datalogic Falcon X60 - X65
- Datalogic Matrix 120
- Datalogic Matrix 220 XAI
- Datalogic Matrix 320
- Datalogic Memor X3
- Datalogic PowerScan 9100 Series
- Datalogic PowerScan 9500 Series
- Datalogic PowerScan 9600 Series
- Datalogic Skorpio X3
- Datalogic Skorpio X4
- Datalogic Skorpio X40 - X45
- Datalogic Skorpio X5
Honeywell
Why is the battery not charging? The causes cited by manufacturers
These causes are taken from the manufacturers' guides; each example names the model concerned. The entry for your model, in the model-by-model table below, gives the exact procedure.
- Temperature outside the charging range0 to 40 °C for the battery and charger of the Zebra DS3600; 0 to 45 °C for the CipherLab RK25 and RK26, whose light flashes red outside this range.
- Deeply discharged batteryOn the Zebra MC3300, slow flashing orange indicates a fully discharged battery, which must first recharge for a while.
- Faulty, missing or unapproved batteryHoneywell associates the amber light on the CK3R and CK3X with a battery that is missing, faulty or outside its temperature range; Zebra requires its approved batteries and chargers.
- Cradle, power supply or contactsUnitech has you use the cradle and adapter supplied with the HT380, and clean the cradle's pogo pins and the mobile computer's USB-C port; Honeywell has you check the power supply unit of the CK62 cradle.
- Charging taking too longThe Zebra MC3200 guide reports an error when charging goes on too long without completing.
What to check, in order
- Check the temperatureCharge in a temperate room, within the range given in your model's guide.
- Read the charging lightIts colour and rhythm indicate, depending on the model, charging in progress, a temperature error or a faulty battery.
- Check the cradle and the power supplyOriginal power supply unit, clean contacts, mobile computer seated correctly.
- Try another batteryTo find out whether the battery or the charger is at fault.
- Check the battery healthSeveral mobile computers display it, for example in Battery Manager on Datalogic devices; Unitech recommends replacing the HT730 battery below 60% health.
Caution: Only use batteries, cradles and chargers approved by the manufacturer, and follow the lithium-ion battery safety instructions in your model's guide.
What the documentation recommends, model by model
For 38 models, the manufacturer's documentation describes this symptom. Each row links to the detailed entry in the guide, with the full procedure and its sources.
| Model | Guide entry | Short answer |
|---|---|---|
| Zebra DS3600 | Why does my Zebra DS3678 handheld scanner not charge in its cradle? | According to Zebra, the battery and the charger must be between 0 °C and 40 °C for charging to take place. Use only the battery and chargers approved by Zebra, and check the cradle's connections. |
| Zebra DS3600 | Why does the 4-battery charger for my Zebra DS3678 handheld scanner not charge? | Check the power first: Zebra pairs the SAC3600-4001CR charger with the PWRS-BGA12V50W0WW power supply and the CBL-DC-375A1-01 DC cord. Charging only takes place between 0 °C and 40 °C, with Zebra-approved batteries. |
| Zebra MC3200 (MC32N0) | Why is the light on my Zebra MC3200 mobile computer flashing orange rapidly? | The Zebra guide treats this as a charging error: temperature too low or too high, or charging that lasts too long without completing (usually eight hours). Charge the mobile computer in a room between 0 °C and 40 °C; if the rapid flashing returns, try another battery. |
| Zebra MC3200 (MC32N0) | Why does the charging light on my Zebra MC3200 mobile computer not come on in the cradle? | According to Zebra, the mobile computer is not correctly inserted in the cradle, or the cradle (or charger) is not powered. Check the power supply, then insert the mobile computer, pressing gently until it is seated correctly. |
| Zebra MC3300 | Why is the light on my Zebra MC3300 mobile computer flashing orange slowly? | According to Zebra, this slow flashing indicates a fully discharged battery: it is recharging, but not yet enough to run the mobile computer. Leave it in its cradle or on its cable until the light turns solid orange. |
| Zebra MC3300 | Why is the light on my Zebra MC3300 mobile computer flashing red while charging? | The MC33XX integrator guide treats this as a charging error: temperature out of range, or a charge of about eight hours that does not complete. Bring the mobile computer back to a temperature between 0 °C and 40 °C, then restart charging. |
| Zebra MC3300ax | Why is the light on my Zebra MC3300ax mobile computer flashing red rapidly? | The French MC3300ax quick start guide calls this a “charging error”: temperature too high or too low, or charging that has gone on too long without finishing (usually eight hours). Let the mobile computer return to between 0 °C and 40 °C before restarting charging. |
| Zebra MC3300ax | Why does the light on my Zebra MC3300ax mobile computer stay solid red? | According to Zebra, solid red means that the battery, whether charging or already charged, has reached the end of its useful life. Plan to replace it, for example with the 7,000 mAh PowerPrecision+ battery supplied as standard with the MC3300ax. |
| Zebra MC3300x | Why is the light on my Zebra MC3300x mobile computer flashing red rapidly while charging? | According to Zebra, this flashing indicates a charging error: temperature too low or too high, or charging that lasts too long without finishing (usually eight hours). Let the mobile computer return to a room between 0 °C and 40 °C, then restart charging. |
| Zebra MC3300x | Why does my Zebra MC3300x mobile computer keep showing an incorrect battery message? | Zebra states that this message appears every time an unsupported battery is used in the MC3300x and that it cannot be disabled. The older MC32N0 PowerPrecision batteries are not compatible: install a battery from the MC33 range. |
| Zebra MC3400 / MC3450 | Why does the light on my Zebra MC3400 mobile computer flash red rapidly while charging? | According to Zebra, this flashing indicates a charging error: temperature too low or too high, or charging taking too long without completing (generally 8 hours). Bring the mobile computer and the cradle back into a room at normal temperature, then restart charging; if the fault persists, try another battery. |
| Zebra MC3400 / MC3450 | Why does the light on my Zebra MC3400 mobile computer stay solid red? | According to the Zebra light table, solid red indicates that the battery is charging or charged, but has reached the end of its useful life. Replace it with a compatible Zebra battery. |
| Zebra MC9190-G | Why does the light bar on my Zebra MC9190-G mobile computer flash orange rapidly? | The Zebra guide interprets this fast flashing as a charging error and asks you to check the position of the MC9190-G. Take the mobile computer out of the cradle, reinsert it correctly and wait for the slow flashing that confirms charging. |
| Zebra MC9190-G | Why does the orange light on my Zebra MC9190-G flash once when the battery is inserted? | Zebra explains this flash as a battery with a low charge or inserted crookedly. Slide the battery in until you hear two clicks, then recharge it. |
| Zebra MC9200 | Why does the light on my Zebra MC9200 mobile computer flash orange rapidly? | According to Zebra, fast amber flashing indicates a charging error. Remove the mobile computer, put it back properly in the cradle or on the charging accessory, and check that the light changes to slow flashing. |
| Zebra MC9200 | Why does the light on my Zebra MC9200 flash orange only once when I insert the battery? | According to Zebra, this single flash indicates that the battery is low or that it is not fully inserted. Push the battery in until it clicks twice, then put the mobile computer on charge. |
| Zebra MC9300 | Why does the charging light on my Zebra MC9300 mobile computer flash red rapidly? | For Zebra, this flashing indicates a charging error: battery too cold or too hot, or charging that does not complete after around eight hours. Let the MC9300 return to a temperature between 0 and 40 °C, then place it back in its cradle. |
| Zebra MC9300 | Why does my Zebra MC9300 mobile computer show a solid red light when charging? | According to Zebra, solid red indicates a worn battery that has reached the end of its useful life, whether charging is in progress or complete. Check its wear in Battery Manager and plan to replace it. |
| Zebra MC9400 / MC9450 | What do the charging light colours mean on my Zebra MC9400 mobile computer? | According to Zebra, a solid amber light means the battery is charging and a solid green light means charging is complete. Red indicates a charging error (fast flashing) or a battery at the end of its life (solid); a light that is off means the battery is not charging. |
| Zebra MC9400 / MC9450 | Why does the light on my Zebra MC9400 mobile computer flash red while charging? | Zebra indicates a charging error: the temperature is too low or too high, or charging has been going on too long without completing (usually 8 hours). Bring the device back into a room between 0 and 40 °C and put it back on charge on a Zebra accessory. |
| Zebra TC22R | Why is the light on my Zebra TC22R mobile computer flashing orange rapidly? | According to Zebra, this is a charging error: the temperature is out of range or charging is taking too long (about eight hours). Charge the TC22R between 0 and 40 °C, ideally at room temperature. |
| Zebra TC22R | Why is the charging light on my Zebra TC22R mobile computer red instead of orange? | On the TC22R, red replaces orange when the battery is at the end of its useful life: slow red while charging, solid red when charging is complete, fast red in the event of an error. Check the status in Battery Manager and replace the battery. |
| Zebra TC8000 | Why is the light on my Zebra TC8000 mobile computer flashing red rapidly? | According to Zebra, this is a charging error: temperature outside the permitted range, or charging that takes too long (generally eight hours). Bring the mobile computer back into a room between 0 and 40 °C, then restart charging. |
| Zebra TC8000 | Why does the light on my Zebra TC8000 mobile computer stay solid red while charging? | According to Zebra, solid red indicates a battery in poor condition (“unhealthy”), whether it is charging or already charged. Replace the battery with one in good condition. |
| Zebra TC8300 | Why does the light on my Zebra TC8300 mobile computer flash red while charging? | Zebra treats this as a charging error: it is too cold or too hot, or charging has not completed after about eight hours. Place the cradle in a room between 0 and 40 °C and restart charging. |
| Zebra TC8300 | How do I know if the battery in my Zebra TC8300 mobile computer is worn out, and why does the light stay red? | A solid red light indicates an unhealthy battery. Open Battery Manager: a red Wear bar (wear above 80%) or the “Decommission” status indicates that the battery must be replaced. |
| Datalogic PowerScan 9100 | Why does my Datalogic PowerScan PM9100 handheld scanner stay off when I press the trigger? | A PowerScan PM9100 or PBT9100 switched off with the “PowerOff” label switches back on at the next press of the trigger; at start-up, it emits four loud, high beeps. If nothing happens, check the battery: place the scanner on its powered base; the red Reader light indicates that it is charging. |
| Datalogic PowerScan 9100 | Why does my Datalogic PowerScan PM9100 handheld scanner recharge so slowly? | According to Datalogic, a full charge takes about 4 hours 30 minutes with the base's mains adapter, but about 10 hours when the base is powered only by the host. It is much shorter when the battery is not empty. |
| Datalogic PowerScan 9500 | Why does my Datalogic PowerScan PM9500 handheld scanner take so long to charge? | According to Datalogic, a full charge takes about 4 hours when the base has its external power supply, but about 10 hours if it is powered only by the host. The base's “Reader” light is red while charging and turns green when the battery is full. |
| Datalogic PowerScan 9500 | Why does the Reader light on the base of my Datalogic PowerScan 9500 handheld scanner flash orange? | According to Datalogic, a flashing orange light indicates a battery fault: the battery must be replaced. Alternating red and green indicates a charging error; a light that is off, a scanner or battery that is missing or incorrectly inserted. |
| Datalogic PowerScan 9600 | Why does my Datalogic PowerScan 9600 handheld scanner not respond when I press the trigger? | Datalogic gives two causes: no power, or interface or power cables that are not securely attached. On a cordless model, also check the charge: new scanners are supplied almost fully discharged. |
| Datalogic PowerScan 9600 | Why will my Datalogic PowerScan PM9600 handheld scanner not charge on its BC9600 base? | Check the base power supply (a BC9620 requires its 12 V power supply and does not charge over USB) and charge between 0 and 40 °C. According to Datalogic, fast charging takes on average 3 h 15 with a 12 V adapter and 2 h 50 at 24 V, at 25 °C. |
| Datalogic Falcon X4 | Why does my new Datalogic Falcon X4 not switch on? | According to Datalogic, the Falcon X4's main battery is disconnected at the factory to prevent excessive discharge and it is shipped less than half charged. Install it, place the mobile computer in its cradle and only use it after at least 4 hours of charging. |
| Datalogic Falcon X4 | Why does my Datalogic Falcon X4 not charge in its cradle? | Check that the cradle is powered by the specified Datalogic power supply, that the mobile computer is seated properly and that the room is between 0 and 35 °C. According to Datalogic, a non-approved power supply can damage the cradle, overheat or cause a fire. |
| Datalogic Falcon X60 / X65 | Why does the battery in my Datalogic Falcon X60 not last the whole day? | First check the battery health in the Battery Manager application. Then reduce the sleep timeouts (Datalogic Settings > Power & sources) and, on a managed fleet, use Enterprise Battery Saver, which Datalogic states is compatible with the Falcon X60 running Android 15. |
| Datalogic Falcon X60 / X65 | Is the battery in my Datalogic Falcon X60 worn out? How can I check? | Open the Battery Manager application, then Battery Info: the Lifetime section shows Health (with warnings in case of a potential error) and State of Health. If the health has deteriorated, replace the battery with the Datalogic 94ACC0440 battery. |
| Datalogic Memor X3 | Why does the right light on my Datalogic Memor X3 mobile computer flash red? | On the Memor X3, the charging light is to the right of the display; according to the Datalogic manual, red flashing indicates a charging fault. Check the room temperature, the power supply and the condition of the battery, then restart charging. |
| Datalogic Memor X3 | How long should I charge the battery of my Datalogic Memor X3 before using it? | Datalogic asks you not to use the Memor X3 before at least 4 hours of charging. Charge it with the power supply, in the single cradle, or over USB with the device switched off, which is slower; the right light stays red during charging and turns green when it is complete. |
| Datalogic Skorpio X3 | Why is the charging light on my Datalogic Skorpio X3 mobile computer flashing red? | According to the Datalogic manual, a flashing red charging light indicates a charging fault. Check that the room is between 0 and 35 °C, that the power supply is Datalogic-approved and that the wall charger is not plugged into the mobile computer while it is sitting in its cradle. |
| Datalogic Skorpio X3 | Why will my Datalogic Skorpio X3 mobile computer not charge from my computer's USB port? | Datalogic states that the micro-USB port can charge the battery from a computer or a self-powered USB hub, but only when the Skorpio X3 is in standby. Put the mobile computer in standby, or charge it with the micro-USB wall charger or in its cradle. |
| Datalogic Skorpio X4 | Why is the charging light on my Datalogic Skorpio X4 mobile computer flashing red? | The Windows and Android manuals for the Skorpio X4 interpret this signal in the same way: a charging error has been detected. Check the ambient temperature (0 to 35 °C), the power supply and the charging method, then restart charging. |
| Datalogic Skorpio X4 | How should I charge the battery of my Datalogic Skorpio X4 before first use? | Datalogic supplies the battery less than half charged and disconnected at the factory to prevent excessive discharge: charge it before first use, via the micro-USB cable and a mains adapter or in the single-slot cradle. The charging light is solid red while charging and solid green once the battery is full. |
| Datalogic Skorpio X40/X45 | Why does Dock Manager show “Error” for the cradle of my Skorpio X40? | The Dock Manager app, which Datalogic documents for the Skorpio X40/45 running Android 15, shows the cradle status: “Ready” or “Error”. In the event of an error, open the app menu and check “Get Slot Failure”, which shows the last occurrence of each fault on the slot. |
| Datalogic Skorpio X40/X45 | Why does my Skorpio X40 not charge in the 4-slot cradle? | The Skorpio X40/X45 4-slot cradles (94A150143 charge only, 94A150144 charge and Ethernet) work with the 94ACC0380 power supply and a regional mains cord. For a mobile computer without a rubber boot, use the adapters supplied with the cradle. |
| Datalogic Skorpio X5 | What do the colours of the charging light on my Datalogic Skorpio X5 mean? | According to the Datalogic manual, the light is solid red during pre-charge, solid orange while charging and solid green when charging is complete. Flashing blue indicates an Android notification, not a charging problem. Only flashing red indicates a fault. |
| Datalogic Skorpio X5 | Why is the charging light on my Skorpio X5 flashing red? | The Datalogic manual associates this signal with a charge fault (“Charge fault”). Check that the temperature is between 0 and 40 °C, that the power supply is Datalogic-approved and that nothing is obstructing charging in the cradle. |
| Honeywell Granit 1980i and 1981i | Why is the green light on my Granit 1981i base flashing? | According to Honeywell, the green light on the base flashes to indicate that the scanner battery is charging. Leave the scanner on the base, connected and powered. |
| Honeywell Granit Ultra 2100i / 2105i | Why is the battery light on my Honeywell 2105i scanner flashing red? | The 2105i battery light indicates the charge level: flashing red corresponds to 30% or less. Put the scanner back in its base or replace the battery with a charged battery. |
| Honeywell Granit Ultra 2100i / 2105i | Why does my Honeywell 2105i scanner take several hours to charge? | The time depends on the source: according to the data sheet, less than 12 hours on USB 2.0, but about 4 hours on USB BC1.2, with the 5 V 3 A power supply or in the four-slot charger. Before first use, charge until the battery light is green. |
| Honeywell Granit XP 1990i / 1991i | Why is the green light on the base of my Honeywell 1991i scanner flashing? | According to Honeywell, the green light on the base flashes while the scanner's battery or charge pack is charging. This is normal operation: leave the scanner in the base. |
| Honeywell Granit XP 1990i / 1991i | Why does my Honeywell 1991i scanner take a long time to charge? | Honeywell specifies that, when the base is powered by the USB cable, the current available for charging is reduced and charging takes longer. Charging via the power supply is faster; it is ordered separately if it is not included in your kit. |
| Honeywell CK3R and CK3X | Why does the battery light on my Honeywell CK3X mobile computer stay orange? | According to the Honeywell manual, an amber battery light signals a battery error: battery missing, faulty or outside the charging temperature range. Bring the mobile computer back to room temperature, reinstall the battery or try another one. |
| Honeywell CK3R and CK3X | Why is the battery light on my Honeywell CK3R mobile computer flashing red? | According to Honeywell, the battery is very low and the mobile computer will have to go into sleep mode. Connect external power, or save your work, hibernate and replace the battery with a charged one. |
| Honeywell CK62 | Why is the cradle light on my Honeywell CK62 red? | The CK62 accessories guide associates this red light with a charging fault, for example an excessive temperature. Bring the cradle back within its operating range, check its Honeywell power supply, then put the mobile computer or the battery back in. |
| Honeywell CK62 | What do the orange and green lights on my Honeywell CK62 cradle mean? | On the Universal Home Base and the 5-bay base, solid orange (amber) indicates a battery charging and solid green a charged battery, with the cradle powered. On the EDA61K Home Base, the light refers to the spare battery: orange while charging, green once charged. |
| Honeywell CK65 | Why is the battery light on my Honeywell CK65 flashing orange? | According to the Honeywell user guide, an orange light that flashes when the CK65 is not plugged in signals a charge below 15%. Place the mobile computer on a charging accessory or replace the battery with a charged one. |
| Honeywell CK65 | Why is the battery light on my Honeywell CK65 flashing red? | With the factory light setting (Honeywell Battery LED), the Honeywell user guide associates flashing red with a battery error. If the “Default Battery LED” setting has been chosen (Settings > Honeywell Settings > Battery LED), flashing red when not on power only signals a battery below 15%. Otherwise, check that the battery is a Honeywell model intended for the CK65 and that its contacts are dry, then check its state of health in Battery Optimizer. |
| Honeywell CK67 | Why does the battery light on my Honeywell CK67 cradle stay red? | According to the CK67 accessories guide, solid red indicates a charging fault, overheating being the example given. Place the cradle in a room that matches its operating range, check that it is powered by the original Honeywell power supply, then restart charging. |
| Honeywell CK67 | What does the amber light on my Honeywell CK67 cradle mean? | On the CK67 Home Base and 5-bay bases, solid amber signals a battery charging and solid green a full battery, with the cradle connected to the mains. The quad Charge Base and Net Base have no light described: in that case, follow charging on the mobile computer's screen. |
| Honeywell CK75 | Why will my Honeywell CK75 mobile computer not switch on? | The CK75 ships with a partially charged battery: charge it for at least 6 hours on a 70 Series charging accessory. According to Honeywell, it switches on automatically as soon as the battery is installed; if not, briefly press the Power button. |
| Honeywell CK75 | Why will my Honeywell CK75 mobile computer not charge? | According to Honeywell, charging does not take place if the CK75 draws more current than the source supplies: use a DX1, DX2 or DX4 cradle with its power supply. Charge between +5 and +35 °C, for at least 6 hours, preferably without using the mobile computer. |
| Honeywell ScanPal EDA61K | Why is the battery light on my Honeywell EDA61K mobile computer flashing orange? | With the default Honeywell setting, a flashing amber battery light indicates a battery below 15% while the mobile computer is not plugged in. Place it in its charging cradle or replace the battery. |
| Honeywell ScanPal EDA61K | Why is the battery light on my Honeywell EDA61K mobile computer flashing red? | With the default Honeywell setting, a flashing red light indicates a battery error: install another battery. If the light is set to Android mode, flashing red instead indicates a battery below 15%, with the mobile computer not plugged in. |
| Unitech MS852B | Why does the light on my Unitech MS852B handheld scanner flash red? | According to the Unitech light table, red flashing every 2 seconds indicates a battery below 10%, and fast flashing a battery below 5% (the other lights are then disabled). Recharge the scanner. Red alternating every second for 5 seconds indicates a system warning or error. |
| Unitech MS852B | Why does my Unitech MS852B handheld scanner not charge? | Charge the scanner on its base or with the supplied USB-C cable connected to a PC, between 0 °C and 40 °C. The light is solid red while charging. When charging is complete, it changes to solid green on the new MS852B and goes off on the original version. |
| Unitech HT380 | Why does my Unitech HT380 mobile computer not charge? | Use only the cradle and adapter supplied with the mobile computer, between 0 °C and 45 °C. The system light should turn solid red while charging, then solid green. Clean the connectors (cradle pogo pins, USB-C port) if they are dirty. |
| Unitech HT380 | How do I replace the battery in my Unitech HT380 mobile computer? | Set the cover lock to the unlock icon and remove the cover. Slide the battery in, aligning its contacts with those of the compartment, then refit the cover and lock it. The HT380 battery is removable (Li-ion 3.85 V, 4500 mAh). |
| Unitech HT730 / HT730 Plus | Why is the light on my Unitech HT730 mobile computer flashing red? | According to Unitech, there are two possible cases. If both red lights flash together at power-on, the battery is below 15%: put the mobile computer on charge. If they flash alternately while the charger is connected, the battery is missing or incorrectly installed. |
| Unitech HT730 / HT730 Plus | Why won't my Unitech HT730 mobile computer charge? | Charge the HT730 with a USB-C cable connected to the mains adapter, or in its cradle, between 0 °C and 40 °C. The light should turn solid red while charging, then solid green. Clean the connectors if they are dirty. |
| CipherLab RK25 | Why does the light on my CipherLab RK25 mobile computer flash red while charging? | According to CipherLab, flashing red indicates a charging temperature error: the battery is below 0 °C or above 45 °C. Disconnect the mobile computer, let it return to room temperature, then start charging again in a temperate room. |
| CipherLab RK25 | Why will my CipherLab RK25 mobile computer not charge? | According to CipherLab, a light that is off means that the cable is not connected properly. Remove the micro-USB cable before placing the RK25 on its cradle or fitting the snap-on cable, check the mains socket, then reconnect. |
| CipherLab RK26 | Why is the power light on my CipherLab RK26 mobile computer flashing red? | The RK26 only charges between 0 °C and 45 °C: outside this range, LED 1 flashes red and charging stops. Unplug the charger, bring the mobile computer back to a suitable temperature, then plug it back in. |
| CipherLab RK26 | Why will my CipherLab RK26 mobile computer not charge over USB-C? | According to CipherLab, a light that is off means the cable is not connected correctly. Firmly reconnect the USB-C cable or the snap-on cable and check the power adapter. Charging via USB-C is still slower than with the snap-on cable or the cradle. |
| CipherLab RK95 | Why is the charging light on my CipherLab RK95 mobile computer flashing red? | The RK95 refuses to charge outside the 0 to 45 °C range: LED 1 then flashes red. This is common when returning from a cold room: let the mobile computer warm up to room temperature before placing it in its cradle. |
| CipherLab RK95 | Why will my CipherLab RK95 mobile computer not charge with the snap-on cable? | If the light stays off, the cable is not connected correctly according to CipherLab: refit the snap-on cable and check the adapter. Flashing red indicates a charging error. Allow 4 hours for a 3000 mAh battery and 6 hours for a 6000 mAh battery. |
Frequently asked questions
At what temperature should I charge the battery of a scanner or mobile computer?
Within the range given by the manufacturer: for example 0 to 40 °C for the Zebra MC3300 mobile computer and the Zebra DS3600 scanner, 0 to 45 °C for the CipherLab RK25 and RK26. Outside this range, charging stops. Let the device return to room temperature before restarting the charge.
How can I tell if my mobile computer battery is worn out?
Several mobile computers display battery health, for example in Battery Manager on Datalogic devices. Unitech recommends replacing the HT730 battery when its health falls below 60%.
Why is my mobile computer not charging in its cradle?
Check the cradle's power supply unit, the cleanliness of the contacts and the position of the mobile computer, then the room temperature. If the light still indicates an error, try another battery or another cradle to isolate the faulty part.
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