Sato PW208NX troubleshooting guide: errors, faults and fixes

Short answer: The cover is not locked, or the sensor that detects it opening is faulty. Open the cover and close it again until it clicks; if the error persists with the cover closed, Sato refers you to its technical support.

Likely cause

The Sato manual gives two causes: the cover is not locked, or the sensor that detects the opening and closing of the top cover is faulty.

Caution: When handling the cover and the media, do not touch the cutting bar (cutter) to avoid injury (Sato instruction).

What to do

1. Open the top cover and close it again until it clicks into place: this is how Sato clears the error.
2. Check that no media is preventing the cover from closing (see loading).
3. If the message remains displayed while the cover is locked, the opening sensor is at fault: contact Sato technical support.

When to call a technician: if the error persists with the cover locked, the cover opening sensor is faulty: contact Sato technical support.

Sources: Error Message 1007 (Cover Open) (opens in a new window) · Loading the Media: If the mode is other than Dispenser (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The roll is missing or incorrectly loaded, or the media sensor level is incorrectly set. Reload the roll with the printable side facing the printhead, close the cover, then run an automatic calibration if the error comes back.

Likely cause

Sato gives three causes: no media loaded; media incorrectly loaded; media sensor level incorrectly set.

Caution: Do not touch the cutting bar when loading the media; the printhead is hot after printing (Sato instructions).

What to do

1. Open the cover and load (or reload) the roll, printable side facing the printhead: see loading.
2. Close the cover until it clicks: opening and closing the cover clears the error.
3. If the error comes back while the roll is correctly in place, set the sensor level using automatic calibration: see calibration.
4. If the error persists, contact Sato technical support.

Sources: Error Message 1008 (Out of Paper) (opens in a new window) · Loading the Media: If the mode is other than Dispenser (opens in a new window) · [Calibrate] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The printer cannot find the gap between labels (1028) or the black mark (1035). Reload the roll so that it feeds straight, clean the sensor, check the sensor type ([Gap] or [I-Mark]) and then run the calibration again.

Likely cause

For both errors, Sato lists the same causes: media snaking instead of feeding straight; a label stuck on the media sensor; a sensor type that does not match the media; sensor level incorrectly set.

What to do

1. Reload the media correctly so that it feeds straight (on the PW208NX, set the media guide to the width of the roll): see loading.
2. Clean the media sensor and remove any stuck label (see cleaning).
3. Check [Printing] > [Sensor Type]: [Gap] for labels separated by a gap (PW208NX only, in Tear-Off or Continuous modes), [I-Mark] for black mark media.
4. Run the automatic calibration again (see calibration).
5. Open and close the cover to clear the error. If it persists, contact Sato technical support.

Sources: Error Message 1028 (Gap Not Found) (opens in a new window) · Error Message 1035 (I-mark Not Found) (opens in a new window) · Media Sensor Type (opens in a new window) · Cleaning Intervals (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The label size specified in the data does not match the loaded media, or an incorrect sensor level makes the media feed too far. Check the label format in your application and the loaded roll, then recalibrate the sensor.

Likely cause

Sato gives three causes: the media size in the data differs from the actual media; it is longer than the actual media; the media feeds too far because the sensor level is incorrect. The error only appears if [Check Media Size] is enabled ([Printing] > [Advanced]).

What to do

1. Compare the label size in the print data with that of the loaded media and correct the data if necessary.
2. If the sizes match, set the media sensor level: see calibration.
3. Open and close the cover to clear the error.
4. If the error persists, switch the printer off and on again; if it still comes back, contact Sato technical support.

[Check Media Size] is only offered with the [Gap] or [I-Mark] sensors; it detects media longer than the size set by command, or data larger than the loaded media.

Sources: Error Message 1010 (Media Error) (opens in a new window) · [Check Media Size] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Error 1001: a fault has occurred in the printer. Error 1145: unauthorised access to the device has been detected. In both cases, switch the printer off and on again; if the error comes back, contact Sato technical support.

Likely cause

According to the Sato manual, error 1001 signals a product fault and error 1145 the detection of unauthorised access to the device. Both are cleared by switching the printer off.

What to do

1. Check that the printer is not working, then press and hold the power button until the status light turns red, and release it.
2. Wait for it to switch off completely (red light off, beep, display off) without removing the battery while “Do not remove battery” is displayed.
3. Switch the printer back on with the power button.
4. If the error comes back, contact Sato technical support.

When to call a technician: if error 1001 or 1145 comes back after restarting, Sato refers you to its technical support.

Sources: Error Message 1001 (Machine Error) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Error Message 1145 (Unauthorized access detected) (opens in a new window) – PW208NX/PW208mNX Operator Manual · [01-00227-FR] Error message 1001 (erreur de machine, machine error) – SATO Help Center · Power Off the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual · Power On the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The printer temperature has exceeded its limit. Stop printing and let it cool down; for error 1065, the printer switches itself off after 30 to 40 seconds.

Likely cause

For all three messages, Sato states that the product temperature has exceeded the permitted value (printhead for 1022, motor for 1064, printer for 1065).

What to do

1. Errors 1022 and 1064: stop using the printer for a while to let its temperature drop.
2. Error 1065: switch the printer off (it also switches off automatically after 30 to 40 seconds) and let it cool down.
3. Resume printing once the error has cleared; if it persists, contact Sato technical support.

When to call a technician: if the overheating error persists after cooling, contact Sato technical support.

Sato specifies an operating temperature of -15 to 50 °C (0 to 50 °C for wireless LAN models, 5 to 35 °C in linerless mode). During these errors, sleep mode is blocked; error 1065 also blocks automatic shutdown and power-off at the end of charging.

Sources: Error Message 1022 (Head Overheat) (opens in a new window) · Error Message 1064 (Motor Overheat) (opens in a new window) · Error Message 1065 (Printer Overheat) (opens in a new window) · Hardware (opens in a new window) · [Sleep Timeout] (opens in a new window) · [Auto Power-Off] (opens in a new window) · [Full Charge Power-Off] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: According to Sato, a solid red status light signals a printer error, for example media out. Read the error number shown on the display and open the matching entry in the lookup table.

Likely cause

The manual describes the status light: solid blue when online; off when the printer is off or offline; solid red when there is a product error (for example no more media); brief blue flash about every 1.5 seconds in sleep mode. In error message mode, it lights red. It also turns red during power-off.

What to do

1. Read the display: in error message mode, it alternately shows the error number and the steps to clear it.
2. Find this number in the lookup table and follow the matching entry.
3. To view the product information from the error screen, press and hold the two buttons indicated in the manual simultaneously for more than 3 seconds.

Sources: The Status LED Lights Red (opens in a new window) · Status LED and battery level LED (opens in a new window) · Status LED (opens in a new window) · Error Message (opens in a new window) · Power Off the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: First choose the sensor type ([Gap] or [I-Mark]) in [Printing] > [Sensor Type], then run [Auto-calibration] in [Printing] > [Advanced] > [Calibrate], with only the liner (no label) placed over the sensor and the cover closed. On the PW208mNX, calibration is always done on the black mark.

Likely cause

The media sensor detects the gaps between labels (transmissive sensor, [Gap] setting, PW208NX only) or black marks (reflective sensor, [I-Mark] setting). According to Sato, an incorrectly set sensor level causes errors 1008, 1010, 1028 and 1035 in particular.

Official calibration procedure

1. When online, press the Print/Select button to go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds to enter settings mode (enter the password if it is enabled).
2. Select [Printing] with the + and - buttons, confirm, then choose [Sensor Type] and the appropriate type: [Gap] (PW208NX only, in Tear-Off or Continuous modes) or [I-Mark]. Confirm.
3. Open the cover and load the media. For labels, peel off one label and place the liner alone over the sensor, without the black mark being detected. Close the cover.
4. In [Printing] > [Advanced] > [Calibrate] > [Auto-calibration], choose [Gap + I-Mark], [Gap] or [I-Mark] and start the adjustment.
5. Reload the media normally and check that it feeds correctly.

When to call a technician: if the media still does not feed correctly after [Auto-calibration], Sato refers you to your reseller or its technical support.

On the PW208mNX, [Auto-calibration] is fixed to [I-Mark] and cannot be changed. The [Calibrate] menu also offers manual adjustment of the levels ([Gap Sensor], PW208NX only, and [I-mark Sensor]). In the French manual, [Calibrate] is translated as “Étalonner” and [Auto-calibration] as “Étalonnage automatique”.

Sources: Media Sensor Type (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Calibrate] (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Auto-calibration] (opens in a new window) – PW208NX/PW208mNX Operator Manual · [01-00288-EN] [Auto-calibration] – SATO Help Center · Mobile printer, user manual (PW208NX/PW208mNX, second edition, March 2018) (opens in a new window) – SATO Europe (official documentation).

Short answer: Sato cites incorrectly loaded media, an unsuitable sensor type, an incorrect position setting, or a dirty platen roller and sensor. Reload the media, clean the roller and sensor, then adjust [Pitch] (vertical offset) or [Imaging] (reference point).

Likely cause

Vertical offset: incorrectly loaded media, incorrect sensor type, incorrectly set print position (pitch, vertical correction of the reference point), dirty platen roller and sensor. Horizontal offset: incorrectly loaded media, horizontal correction of the reference point, dirty roller and sensor.

What to do

1. Reload the media correctly (see loading) and check [Printing] > [Sensor Type].
2. Clean the platen roller and the media sensor (see cleaning).
3. Vertical offset: when online, press the Print/Select button to go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds to enter settings mode (enter the password if it is enabled). Then [Printing] > [Advanced] > [Adjustments] > [Pitch]: choose the sign and then the value (from -30 to +30 dots; 1 dot = 0.125 mm), confirm.
4. Return to offline (back button four times), go back online with the Print/Select button and print a test label.
5. Horizontal offset or reference point correction: adjust [Printing] > [Imaging] ([Vertical], [Horizontal]).
6. If the offset persists, contact Sato technical support.

With the [Gap] sensor, Sato specifies that the reference position (print position) becomes the stop position.

Sources: The Print Position Is Shifted Vertically from the Media Feed Direction (opens in a new window) · The Print Position Is Shifted Horizontally from the Media Feed Direction (opens in a new window) · Adjusting the Print Position (opens in a new window) · [Imaging] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sato cites incorrectly loaded media, an unsuitable sensor type, an incorrectly set stop position ([Offset]), or a dirty roller and sensor. Check these points, then adjust [Offset] from -30 to +30 dots.

Likely cause

The Sato “Incorrect Print Position” page lists four checks: media loading; sensor type; stop position (Offset); cleanliness of the platen roller and sensor.

What to do

1. Reload the media correctly and check [Printing] > [Sensor Type].
2. Clean the platen roller and the media sensor (see cleaning).
3. When online, press the Print/Select button to go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds to enter settings mode (enter the password if it is enabled).
4. Choose [Printing] > [Advanced] > [Adjustments] > [Offset], select the sign and then the digits (from -30 to +30 dots; 1 dot = 0.125 mm) and confirm.
5. Press the back button four times, go back online with the Print/Select button and print a test label.

When to call a technician: if the stop position is still offset, contact Sato technical support.

[Offset] can also be set for the tear-off and peeler (Dispenser) modes. With the [Gap] sensor, the reference position corresponds to the stop position of the label.

Sources: Incorrect Print Position (opens in a new window) · Adjusting the Media Stop Position (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sato gives three causes: incorrectly loaded media, an unsuitable sensor type, or a label stuck on a part such as the media sensor. Reload the media, check [Sensor Type], remove any stuck label and clean the parts.

Likely cause

The Sato troubleshooting page lists: incorrectly loaded media; sensor type that does not match the media; a label stuck to a part of the printer, for example the media sensor.

What to do

1. Reload the media correctly (see loading).
2. In [Printing] > [Sensor Type], choose the appropriate type: [Gap] (PW208NX, Tear-Off or Continuous modes) or [I-Mark].
3. Check that no label is stuck on the sensor or another part, then clean these parts (see cleaning).
4. Run the calibration again if necessary (see calibration). If the problem persists, contact Sato technical support.

Sources: The Label Does Not Stop at the Specified Position/the Label Does Not Stop (opens in a new window) · Media Sensor Type (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Open the cover with the release button, set the media guide to the width of the roll (PW208NX), place the roll with the printable side facing the printhead, close the cover until it clicks, then feed the media and go back online.

Likely cause

The Sato “How to Load Labels” page asks you to load the media according to the type of label used. Incorrectly loaded media is the first cause Sato gives for errors 1008, 1028 and 1035, faded print and offsets.

Caution: Do not touch the cutting bar (cutter): risk of finger injury. The printhead and the area around it are hot after printing, and its edge can cause injury (Sato instructions).

Official procedure (modes other than peeler)

1. Press the release button to open the top cover.
2. PW208NX: lift the lever and set the media guide to the width of the media; when you release the lever, the guide locks.
3. Load the roll so that its printable side touches the printhead. If the roll does not load properly, rewind it so that both of its sides are aligned.
4. Close the cover until it clicks, with the media coming out in the direction shown in the manual.
5. Press the feed button to feed the media, then the online button.

In peeler mode (PW208NX only), the procedure is different: see peeler. Sato recommends its own consumables and advises testing the media used beforehand.

Sources: How to Load Labels (opens in a new window) · Loading the Media: If the mode is other than Dispenser (opens in a new window) · Precautions for Loading the Media (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The media is jammed or incorrectly loaded. Open the cover, remove the jammed media and reload it correctly, with its leading edge protruding beyond the cutting bar.

Likely cause

Sato gives two causes: a media jam, or incorrectly loaded media (its leading edge must be further forward than the cutting blade). The “Media Does Not Feed” page adds a pending error message and a jam inside.

Caution: Take care not to injure yourself on the cutting blade when removing the media (Sato instruction).

What to do

1. If another error message is displayed, deal with it first (see the lookup table).
2. Open the cover, find where the jam is and remove the jammed media.
3. Reload the media correctly, leading edge beyond the cutting bar (see loading), then close the cover.
4. If the error persists, contact Sato technical support.

Sources: Error Message 1066 (Paper Jam) (opens in a new window) · The Media Has Jammed (opens in a new window) · Media Does Not Feed (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sato cites incorrectly loaded media, a dirty printhead or sensor (or one covered by a label) and unsuitable darkness and speed settings. Clean the printhead with a cotton cloth moistened with cleaning fluid, do a test print, then adjust [Darkness] and [Speed].

Likely cause

According to the Sato troubleshooting pages: incorrectly loaded media; printhead and media sensor dirty or covered by a label; darkness and speed incorrectly set. Print that is too dark comes from darkness set too high or speed set too low. The Sato help centre points out that quality is adjusted through speed and darkness.

Caution: Sato asks you to switch the printer off and remove the battery before cleaning, to wait for the printhead to cool down, not to touch its edge with bare hands or the cutting bar, to use only the recommended cleaning products and not to clean with a hard object.

Official cleaning procedure

1. Switch the printer off, then remove the battery.
2. Open the top cover and remove the media. Let the printhead cool down.
3. Using a cotton cloth moistened with Sato cleaning fluid, gently wipe the printhead from one side to the other, without touching the cutting bar.
4. Clean the platen roller in the same way, turning it to cover its entire surface, then the media guide and the media sensors.
5. Reload the media, close the cover and run a test print from [Tools] > [Test Print] (for example [Configure List]).
6. If the print is still faded or too dark, adjust [Printing] > [Darkness] (from 1, the lightest, to 10, the darkest), the fine setting [Darkness Adjust] (0 to 99, in [Printing] > [Advanced] > [Adjustments]) and [Speed] (3 to 6 ips, 3 to 4 ips in peeler and linerless modes).

Sato recommends cleaning the printhead, platen roller, media guide and sensors after each roll, or as soon as adhesive or paper dust appears. The “Clean Print Head” notice can remind you if the [Clean Head] notification is enabled. If [Printing] > [Advanced] > [Prioritize] is set to [Commands], the darkness sent by the software takes priority. The cleaning fluid is sold separately by Sato resellers.

Sources: The Overall Printout Is Light (opens in a new window) – PW208NX/PW208mNX Operator Manual · A Part of the Printout Is Light (opens in a new window) – PW208NX/PW208mNX Operator Manual · The Overall Printout Is too Dark (opens in a new window) – PW208NX/PW208mNX Operator Manual · Cleaning the Print Head (opens in a new window) – PW208NX/PW208mNX Operator Manual · Cleaning the Platen Roller (opens in a new window) – PW208NX/PW208mNX Operator Manual · Cleaning the Media Guide (opens in a new window) – PW208NX/PW208mNX Operator Manual · Cleaning Intervals (opens in a new window) – PW208NX/PW208mNX Operator Manual · Cleaning (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Test Print] (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Darkness] (opens in a new window) – PW208NX/PW208mNX Operator Manual · Adjusting the Print Darkness (opens in a new window) – PW208NX/PW208mNX Operator Manual · Adjusting the Print Speed (opens in a new window) – PW208NX/PW208mNX Operator Manual · Notifications Display (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Clean Head] (opens in a new window) – PW208NX/PW208mNX Operator Manual · [01-00109-EN] Want to Improve the Print Quality – SATO Help Center (official documentation).

Short answer: Sato cites a dirty printhead or sensor (or one covered by a label) and incorrectly loaded media. Clean the printhead and sensor, do a test print and reload the media.

Likely cause

The Sato pages “A Part of the Printout Is Dirty and Black Streaks Appear” and “The Printout Is Shifted to One Side” give the same causes: printhead and media sensor dirty or covered by a label; incorrectly loaded media.

Caution: Switch the printer off and remove the battery before cleaning (Sato instruction).

What to do

1. Clean the printhead and the media sensor (see cleaning).
2. Run a test print: [Tools] > [Test Print].
3. Reload the media correctly (see loading).
4. If the defect persists, contact Sato technical support.

Sources: A Part of the Printout Is Dirty and Black Streaks Appear (opens in a new window) · The Printout Is Shifted to One Side (opens in a new window) · Cleaning the Print Head (opens in a new window) · [Test Print] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sato cites incorrectly loaded media, or a printhead and sensor that are dirty or covered by a label. Reload the media with the printable side facing the printhead, clean the printhead and sensor, then do a test print.

Likely cause

The Sato “Media Is Fed According to the Specified Number, but Not Printed” page lists two checks: media loading; printhead and sensor dirty or covered by a label.

What to do

1. Reload the media, printable side facing the printhead (see loading).
2. Clean the printhead and the media sensor (see cleaning).
3. Run a test print: [Tools] > [Test Print]. If the labels still come out blank, contact Sato technical support.

The PW208NX prints in direct thermal mode: it is the printable side of the media that must touch the printhead, as the Sato loading procedure specifies.

Sources: Media Is Fed According to the Specified Number, but Not Printed (opens in a new window) · Loading the Media: If the mode is other than Dispenser (opens in a new window) · Cleaning the Print Head (opens in a new window) · [Test Print] (opens in a new window) · Hardware (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check that the print data is correct and send it again. If the problem persists, switch the printer off and on again.

Likely cause

The Sato page “The Printed Image Is Different from the Print Data” first refers to checking the data sent.

What to do

1. Check the print data and send correct data again.
2. If the problem persists, switch the printer off and on again.
3. If the problem still persists, contact Sato technical support.

Sources: The Printed Image Is Different from the Print Data (opens in a new window) · Power Off the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The head check has detected a worn or damaged printhead (broken heating element). Sato asks you to have the printhead replaced through its technical support and to check the barcodes printed after the error with a scanner.

Likely cause

According to Sato, the printhead is worn or damaged. The error comes from the head check ([Head Check]), which automatically checks whether an element of the printhead is broken.

What to do

1. To clear the error, switch the printer off, or change the [Head Check] conditions ([Off], [All] for the whole print area, [Barcode] for the barcode area only).
2. Check the barcodes on the labels printed after the error with your scanner.
3. Contact Sato technical support: the printhead must be replaced.

When to call a technician: the printhead must be replaced: Sato refers you to its technical support (the “Head error” icon and the “Change Print head” notice also refer you there).

Sato specifies that the head check is an aid: it does not guarantee that barcodes are readable, and gaps may appear before it detects them. If the corresponding notification is enabled, the “Change Print head” notice signals that the print distance planned for the printhead has been reached.

Sources: Error Message 1012 (Head Error) (opens in a new window) · [Head Check] (opens in a new window) · Warning Icons (opens in a new window) · Notifications Display (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The platen roller has a blue striped marking in its centre: when this marking starts to fade, Sato states that it must be replaced. Also replace it as soon as its wear degrades print quality, through your reseller or Sato support.

Likely cause

According to Sato, the wear of the roller depends on the media used; the blue marking is only a general guide.

What to do

1. Open the cover and look at the blue striped marking in the centre of the platen roller.
2. If it starts to fade, or if the print quality degrades despite cleaning (see cleaning), plan the replacement.
3. If the “Change Platen Roller” notice is displayed, contact your reseller or Sato technical support for the replacement.

When to call a technician: according to the “Change Platen Roller” notice, the platen roller is replaced through your reseller or Sato technical support.

The “Change Platen Roller” notification is displayed when the print distance reaches the interval set in the notifications of the [System] menu.

Sources: Platen Roller Replacement Timing (opens in a new window) – PW208NX/PW208mNX Operator Manual · PW2NX Platen Roller Replacement Timing (opens in a new window) – SATO Help Center · Notifications Display (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check that Bluetooth is enabled ([Interface] > [Bluetooth] > [Enable]): since firmware 3.7.0, it is disabled by default if the secure settings were chosen at first start-up. Then move the printer away from Wi-Fi devices and microwave ovens and from metal obstacles. Error 1050 signals a Bluetooth module that needs repairing.

Likely cause

The Sato “Cannot Communicate via Bluetooth” page lists: Bluetooth disabled; incorrect interface settings; devices using the same frequency band nearby; metal obstacle between the printer and the host. Error 1050: faulty Bluetooth module. At first start-up with firmware 3.7.0 or later, the “Comm. Security Compatibility” screen set to [Disabled] (recommended) applies more secure settings, including Bluetooth disabled and level 4 authentication.

What to do

1. Enable Bluetooth: [Interface] > [Bluetooth] > [Enable] > [Enabled]. Sato says to choose [Enabled] on the security compatibility screen if you use Bluetooth; otherwise, set each parameter individually.
2. Check the other settings in the [Bluetooth] menu (authentication, [iOS Reconnect]…). The name and PIN code can only be changed from the web configuration page.
3. Move the printer away from Wi-Fi devices and microwave ovens, and remove any metal obstacle between the printer and the host.
4. Switch the printer and the computer off and on again; if communication is not restored, uninstall the driver and then reinstall it as administrator.
5. Error 1050: switch the printer off to clear the error and contact Sato technical support, as the Bluetooth module must be repaired.

When to call a technician: error 1050 or “Authentication chip failure” icon (iOS connection impossible): the module concerned must be repaired, contact Sato technical support.

With an iPhone or iPad, the “Authentication chip error” icon signals an interrupted iOS authentication: wait about 130 seconds for it to disappear, then try again, without switching the printer off or removing the battery during authentication.

Sources: Cannot Communicate via Bluetooth (opens in a new window) · Error Message 1050 (Bluetooth Error) (opens in a new window) · [Bluetooth] (opens in a new window) · [Enable] (opens in a new window) · Power On the Product (opens in a new window) · Warning Icons (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check the settings in the [Wi-Fi] menu, move the printer away from sources of interference and metal obstacles, then restart it. Error 1068 signals a failure to connect to the Wi-Fi module; errors 1046 and 1047, an EAP authentication failure to be corrected in the access point and server settings.

Likely cause

The Sato “Cannot Communicate via Wireless LAN” page gives: incorrect interface settings; devices using the same frequency band nearby; metal obstacle. Error 1068: failure to connect to the wireless LAN module. Errors 1046 and 1047: EAP authentication failure. Since firmware 3.7.0, the secure settings offered at first start-up disable Wi-Fi by default.

What to do

1. Check [Interface] > [Network] > [Settings] > [Wi-Fi]: [Enable] enabled, mode, IPv4. The SSID and security type can only be changed from the web configuration page; [EAP Conf.] can only be viewed (read-only) on the display.
2. Move the printer away from Wi-Fi devices and microwave ovens and remove any metal obstacle between the printer and the host.
3. Switch the printer off and on again.
4. Error 1068: switch the printer back on; if the error comes back, contact Sato technical support.
5. Errors 1046 and 1047: correct the Wi-Fi and EAP settings, as well as those of the access point and the authentication server, then clear the error with the button indicated.
6. If the “IP address not acquired” icon is displayed, the IPv4 or IPv6 address is not configured (DHCP server stopped, for example): correct the network connection, then restart the printer.

When to call a technician: error 1068 persisting after restart: contact Sato technical support.

After going into sleep mode, a printer that has moved out of range of the access point disconnects from Wi-Fi: press a button to wake it and reconnect it.

Sources: Cannot Communicate via Wireless LAN (PW208NX wireless LAN model only) (opens in a new window) · Error Message 1068 (WLAN Error) (opens in a new window) · Error Message 1046 (EAP Auth Error) (opens in a new window) · Error Message 1047 (EAP Auth Error) (opens in a new window) · [Wi-Fi] (opens in a new window) · [EAP Conf.] (opens in a new window) · Warning Icons (opens in a new window) · Power On the Product (opens in a new window) · [Sleep Timeout] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check that the NFC interface is enabled ([Interface] > [NFC] > [I/F Enable]) and place the NFC mark of the Android device on the printer's NFC antenna, shifting it if necessary. Error 1075 signals a faulty NFC module that must be replaced by Sato.

Likely cause

The Sato “Cannot Communicate via NFC” page gives the NFC function disabled and an Android device incorrectly positioned in relation to the antenna. Error 1075: the NFC module is not working correctly.

What to do

1. Enable the NFC interface: [Interface] > [NFC] > [I/F Enable] > [Enabled].
2. Touch the printer's NFC antenna with the NFC mark of the Android device.
3. If nothing happens, move the device forwards, backwards, left and right, then present it again.
4. Error 1075: clear the error with the button indicated and contact Sato technical support, as the NFC module must be replaced.

When to call a technician: error 1075: the NFC module must be replaced, contact Sato technical support.

Sources: Cannot Communicate via NFC (opens in a new window) · Error Message 1075 (NFC Error) (opens in a new window) · [I/F Enable] (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check the USB cable, the printer's [USB] settings and the computer's USB port (try another one and unplug the other USB devices), then the printer name in the driver. Then restart both devices and reinstall the driver as an administrator if necessary.

Likely cause

The Sato page “Cannot Communicate via USB” lists four checks: USB cable; printer interface settings; computer USB port; printer name in the driver settings.

What to do

1. Reconnect the USB cable correctly.
2. Check the printer's [USB] settings and set them again if necessary.
3. Check that the computer's USB port is active; connect the printer to another port and disconnect the other USB devices.
4. Correct the printer name in the driver settings if necessary (see the Sato driver manual).
5. Switch the printer and the computer off and on again; otherwise, uninstall the driver and then reinstall it as an administrator.
6. If the problem persists, contact Sato technical support.

Source: Cannot Communicate via USB (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check the interface cable and that the printer's interface settings match the computer and the network. Then check the driver (correct driver, correct port) and clear the print queue.

Likely cause

The Sato “Cannot Output After Data Is Sent” page cites an incorrectly connected interface cable, interface settings that do not match the computer or the network, then the driver settings. The Sato help centre article “PW2NX- Printer Not Printing” adds the power supply, the media and the print queue.

What to do

1. Check that the printer is switched on and online, and that the media is correctly loaded and not jammed.
2. Reconnect the interface cable correctly.
3. Check that the settings in the [Interface] menu match the computer and the network.
4. In the printer properties on the computer, check that the correct driver and the correct port are selected.
5. Clear the queue: open the printer's queue (taskbar icon, or “Imprimantes et scanners” (Printers & scanners)), right-click the job then “Annuler” (Cancel), and restart the print spooler service. Deleted documents will need to be sent again.
6. If still nothing comes out, contact Sato technical support.

Sources: Cannot Output After Data Is Sent (opens in a new window) – PW208NX/PW208mNX Operator Manual · PW2NX- Printer Not Printing – SATO Help Center (official documentation).

Short answer: The computer is sending more data than the printer's receive memory can hold, or the interface settings of the printer and the computer do not match. Switch the printer off, correct the host and interface settings, then send the job again.

Likely cause

Sato gives two causes: the host sends more data than the receive buffer can hold; the interface settings between the printer and the host are incorrect.

What to do

1. Switch the printer off to clear the error.
2. Set the host so that it does not send more data than the receive memory can hold; when the “Receive buffer near full” icon is displayed, wait for printing to finish before sending the rest.
3. Redo the interface settings on the printer ([Interface]) and on the host (for the driver, see the Sato driver manual).
4. If the error persists, contact Sato technical support.

Sources: Error Message 1006 (Buffer Overflow) (opens in a new window) · Warning Icons (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The peeler module must be pulled out and the media loaded according to the peeler mode procedure. Pull out the module with its lever, load the media, close the cover: the printer switches to [Dispenser] mode by itself. Error 1069 is cleared by switching the printer off and on again.

Likely cause

The Sato “Label Does Not Dispense” page cites incorrectly loaded media: you must pull out the peeler module and then load the media. Error 1069: the connection information for the peeler, linerless sensors or NFC has changed.

Caution: Do not touch the cutting bar: risk of finger injury (Sato instruction).

Official procedure (peeler mode)

1. Press the release button to open the top cover.
2. Slide the peeler lever and pull out the peeler module.
3. Load the media: pull out one label length and place the printable side against the printhead.
4. Close the cover until it clicks, checking that the media passes between the peeler module and the cover: the print mode automatically switches to [Dispenser].
5. Feed the media with the feed button, then go back online.
6. Error 1069: switch the printer off and on again. If it persists, contact Sato technical support.

To return to Continuous, Tear-Off or Linerless modes, first push the peeler module back in: tilt it downwards and push it until it clicks.

Sources: Label Does Not Dispense (PW208NX only) (opens in a new window) · Using dispenser unit (PW208NX only) (opens in a new window) · Loading the Media: If the mode is Dispenser (PW208NX only) (opens in a new window) · Error Message 1069 (Option Error) (opens in a new window) · Print Mode (opens in a new window) · Want to Put Back the Dispenser Unit (PW208NX only) (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: According to Sato, a label that falls off comes from an incorrectly set stop position: adjust [Offset]. If the next label is not printed, reload the media, making sure that the liner is properly taut.

Likely cause

Label falling off: media stop position incorrectly set. Next label not printed: media incorrectly loaded or slack liner.

What to do

1. Label falling off: when online, press the Print/Select button to go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds to enter settings mode (enter the password if it is enabled). Then [Printing] > [Advanced] > [Adjustments] > [Offset]: set from -30 to +30 dots (1 dot = 0.125 mm) and confirm.
2. Go back online and print a test label.
3. Next label not printed: reload the media in peeler mode (see peeler) without leaving any slack in the liner.
4. If the problem persists, contact Sato technical support.

Sources: The Label Falls at the Dispenser Stop Position (PW208NX only) (opens in a new window) · The Label Is Not Printed Even If the Previous Label Is Dispensed (PW208NX only) (opens in a new window) · Adjusting the Media Stop Position (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The battery is almost empty. Connect the AC adapter (or place the printer on its cradle) and charge until the error disappears, or insert a charged battery. The Sato page specifies that the printer switches off automatically after 30 to 40 seconds, and printing remains blocked as long as the error is displayed.

Likely cause

Error 1043: the battery is low. Error 1059: the battery is charging while it is still low. Sato specifies that printing and feeding are blocked as long as error 1043 is displayed.

Caution: Sato instructions for the lithium-ion battery: do not disassemble it, do not heat it, do not throw it into a fire and do not leave it above 60 °C (car in the sun, heater); keep its terminals away from any metal object; do not get it wet, do not pierce it, do not drop it; stop using it if it is dented or cracked; use only the specified battery, charged between 5 and 35 °C with the Sato AC adapter or the dedicated charger. In the event of an abnormal smell, overheating, discolouration, deformation or leakage: switch the printer off, unplug the cord, remove the battery, place it away from any flammable material and contact your reseller or Sato support. If the fluid comes into contact with your eyes, do not rub them, rinse with clean water and see a doctor immediately. Do not switch the printer off while charging.

What to do

1. Connect the AC adapter (option) or place the printer on the charging cradle, and charge until the low battery level disappears; or replace the battery with a charged one.
2. Error 1059: leave the printer idle and continue charging until it can print again.
3. Wait until error 1043 has cleared before starting a print job again.
4. If the error persists, contact Sato technical support.

Battery lights (three green lights): fast flashing (200 ms) when 40% or less remains without the adapter, slower flashing (400 ms) during charging. In the French manual, these states are labelled “Batterie faible” (low battery) and “En charge” (charging).

Sources: Error Message 1043 (Low Battery) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Error Message 1059 (Charging) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Precautions during charging (opens in a new window) – PW208NX/PW208mNX Operator Manual · Status LED and battery level LED (opens in a new window) – PW208NX/PW208mNX Operator Manual · LED Patterns in Normal Mode (opens in a new window) – PW208NX/PW208mNX Operator Manual · Charging the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual · Safety Precautions for the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual · Mobile printer, user manual (PW208NX/PW208mNX, second edition, March 2018) (opens in a new window) – SATO Europe (official documentation).

Short answer: Check that the battery is inserted and charged: the battery is not fully charged when purchased. Error 1060 indicates a missing or disconnected battery; if it is displayed with a battery in place, Sato asks you to replace the battery.

Likely cause

The “No Power/Nothing on the Screen” page cites a battery that is not inserted or is discharged. Error 1060: battery disconnected or not inserted; it also appears if the battery is removed during charging.

Caution: Switch the printer off before inserting or removing the battery (Sato instruction). Sato instructions for the lithium-ion battery: do not disassemble it, do not heat it, do not throw it into a fire and do not leave it above 60 °C (car in the sun, heater); keep its terminals away from any metal object; do not get it wet, do not pierce it, do not drop it; stop using it if it is dented or cracked; use only the specified battery, charged between 5 and 35 °C with the Sato AC adapter or the dedicated charger. In the event of an abnormal smell, overheating, discolouration, deformation or leakage: switch the printer off, unplug the cord, remove the battery, place it away from any flammable material and contact your reseller or Sato support. If the fluid comes into contact with your eyes, do not rub them, rinse with clean water and see a doctor immediately.

What to do

1. With the printer switched off, slide the lever to open the battery cover, insert the battery contacts first, close the cover and slide its lever.
2. Charge the battery (AC adapter, cradle or Sato charger): see charging the battery.
3. Switch the printer on with the power button. At first start-up with firmware 3.7.0 or later, a password screen (see the Sato manual) and then the “Comm. Security Compatibility” screen are displayed once only.
4. If error 1060 is displayed while a battery is in place, replace the battery; if the error continues, contact your reseller or Sato support.

When to call a technician: error 1060 persisting with a new battery, or printer that does not switch on with a charged battery: contact your reseller or Sato technical support.

Sato advises recharging the battery every six months if it is not used: a deep discharge can make it impossible to recharge.

Sources: No Power/Nothing on the Screen (opens in a new window) · Error Message 1060 (No Battery) (opens in a new window) · Inserting the Battery (opens in a new window) · Charging the Battery (opens in a new window) · Precautions during charging (opens in a new window) · Power On the Product (opens in a new window) · Safety Precautions for the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Yes: these messages signal a deteriorated battery (1061) or a worn-out battery (1070, 1071), which Sato asks you to replace. A worn-out battery reduces the operating time and can degrade print quality.

Likely cause

Error 1061: the battery has deteriorated. Errors 1070 and 1071: the battery is worn out; the operating time may decrease and print quality may degrade. Sato adds that a printer that switches off during printing with a degraded battery and does not restart needs a battery change.

Caution: Sato instructions for the lithium-ion battery: do not disassemble it, do not heat it, do not throw it into a fire and do not leave it above 60 °C (car in the sun, heater); keep its terminals away from any metal object; do not get it wet, do not pierce it, do not drop it; stop using it if it is dented or cracked; use only the specified battery, charged between 5 and 35 °C with the Sato AC adapter or the dedicated charger. In the event of an abnormal smell, overheating, discolouration, deformation or leakage: switch the printer off, unplug the cord, remove the battery, place it away from any flammable material and contact your reseller or Sato support. If the fluid comes into contact with your eyes, do not rub them, rinse with clean water and see a doctor immediately. To dispose of it, insulate its contacts with adhesive tape, do not mix it with other batteries and ask your reseller about the disposal channel.

What to do

1. Errors 1070 and 1071: clear the message with the button indicated, or by opening and closing the cover, and plan the replacement.
2. Error 1061: replace the battery (printer switched off, cover opened with its lever, battery inserted contacts first).
3. Check the battery status in the [Battery] menu: [Health] shows [Good], [Replace] or [Poor], and [Cycle Counts] the number of charge cycles.
4. Sato recommends replacing the lithium-ion battery after 300 charge cycles or 3 years of use, whichever comes first; write the date it was put into service on the battery label.
5. If the error persists with a new battery, contact Sato technical support.

When to call a technician: battery error persisting with a new battery: contact Sato technical support.

[Eco Charge] ([Battery] menu), recommended with the charging cradle, limits the charge to slightly below the maximum to slow down wear. Sato advises storing the battery at around 40% charge, in a dry place.

Sources: Error Message 1061 (Degraded Batt.) (opens in a new window) · Error Message 1070 (Bat. wearing out) (opens in a new window) · Error Message 1071 (Worn out battery) (opens in a new window) · [Battery] Menu (opens in a new window) · [Eco Charge] (opens in a new window) · Precautions during charging (opens in a new window) · Safety Precautions for the Battery (opens in a new window) · Inserting the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The battery is faulty (1063) or has a charging error (1113). Switch the printer off and replace the battery; for error 1063, the printer also switches itself off after 30 to 40 seconds.

Likely cause

Error 1063: battery fault. Error 1113: the battery has an error. In both cases, Sato asks you to change the battery.

Caution: Sato instructions for the lithium-ion battery: do not disassemble it, do not heat it, do not throw it into a fire and do not leave it above 60 °C (car in the sun, heater); keep its terminals away from any metal object; do not get it wet, do not pierce it, do not drop it; stop using it if it is dented or cracked; use only the specified battery, charged between 5 and 35 °C with the Sato AC adapter or the dedicated charger. In the event of an abnormal smell, overheating, discolouration, deformation or leakage: switch the printer off, unplug the cord, remove the battery, place it away from any flammable material and contact your reseller or Sato support. If the fluid comes into contact with your eyes, do not rub them, rinse with clean water and see a doctor immediately.

What to do

1. Switch the printer off (for error 1063, it switches off automatically after 30 to 40 seconds).
2. Remove the battery and insert another battery, contacts first.
3. Recharge the new battery if necessary (see charging).
4. If the error persists, contact Sato technical support.

When to call a technician: error 1063 or 1113 persisting with another battery: contact Sato technical support.

Sources: Error Message 1063 (Battery Error) (opens in a new window) · Error Message 1113 (Charge Error) (opens in a new window) · Precautions during charging (opens in a new window) · Inserting the Battery (opens in a new window) · Safety Precautions for the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Check the charging mode: AC adapter DC plug pushed fully in, printer correctly seated on the cradle (“CRADLE ACCESS” sticker removed) or battery correctly placed in the charger, and temperature between 5 and 35 °C. The printer does not switch off during charging: wait for charging to finish.

Likely cause

The manual describes three optional charging modes (AC adapter, charging cradle, battery charger) and their precautions. Error 1067 signals that the printer cannot be switched off during charging. Outside the temperature range, the charger puts the battery on standby and stops charging.

Caution: Sato instructions for the lithium-ion battery: do not disassemble it, do not heat it, do not throw it into a fire and do not leave it above 60 °C (car in the sun, heater); keep its terminals away from any metal object; do not get it wet, do not pierce it, do not drop it; stop using it if it is dented or cracked; use only the specified battery, charged between 5 and 35 °C with the Sato AC adapter or the dedicated charger. In the event of an abnormal smell, overheating, discolouration, deformation or leakage: switch the printer off, unplug the cord, remove the battery, place it away from any flammable material and contact your reseller or Sato support. If the fluid comes into contact with your eyes, do not rub them, rinse with clean water and see a doctor immediately. Never use a non-original AC adapter, do not pull on the cable during charging and do not place the cradle where water can splash it.

What to do

1. AC adapter: with the interface properly closed, open the DC cover, push the DC plug firmly in the correct direction into the back of the printer, then plug in the mains plug; charging starts by itself (on the PW208mNX, open the whole interface cover).
2. Charging cradle: remove the black “CRADLE ACCESS” sticker from under the printer, connect the cradle adapter, align the cradle lug with the notch on the printer and set the printer down gently.
3. Battery charger: remove the battery from the printer and place it on the charger, contacts towards the back. If the battery is too hot or too cold, leave it for about an hour between 5 and 35 °C before charging (10 to 30 °C recommended).
4. Error 1067: wait for charging to finish before switching the printer off.
5. If charging is not complete after the expected time, remove the battery, stop charging and contact your reseller or Sato support.

When to call a technician: charging that does not finish within the expected time: Sato asks you to stop charging, remove the battery and contact your reseller or its technical support.

On the cradle, Sato asks you to set [Full Charge Power-Off] to [Disabled] and recommends [Eco Charge] set to [Enabled]; the printer cannot be switched off while it is on the cradle. A switched-off printer connected to the adapter switches on automatically. The battery is not charged when purchased; once charged, store it in a cool, dry place.

Sources: Error Message 1067 (Charging) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Precautions during charging (opens in a new window) – PW208NX/PW208mNX Operator Manual · Charging the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual · Charging Using AC Adapter (Optional) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Charging Using the Charging Cradle (Optional) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Charging Using the Battery Charger (Optional) (opens in a new window) – PW208NX/PW208mNX Operator Manual · Safety Precautions for the Battery (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Full Charge Power-Off] (opens in a new window) – PW208NX/PW208mNX Operator Manual · [Eco Charge] (opens in a new window) – PW208NX/PW208mNX Operator Manual · Mobile printer, user manual (PW208NX/PW208mNX, second edition, March 2018) (opens in a new window) – SATO Europe (official documentation).

Short answer: The printer was not switched off correctly, for example because the battery was removed while it was running. Clear the message, check the settings, and from now on switch the printer off with the power button, waiting for power-off to complete before removing the battery.

Likely cause

Error 1072: the product was not switched off correctly (battery disconnected). Error 1099: the product was not switched off correctly (battery disconnected or another problem).

Caution: Do not remove the battery while the “Do not remove battery” message is displayed (Sato instruction).

What to do

1. Clear the message with the button shown on the display.
2. Error 1072: check the setting information; in future, switch the printer off before removing the battery.
3. Error 1099: switch the printer off correctly, then reset it from the settings menu if necessary (see reset).
4. To switch off correctly: press and hold the power button until the status light turns red, release it, then wait for the light to go off with a beep and for the display to disappear.
5. If the error persists, contact Sato technical support.

Sources: Error Message 1072 (Power Off Error) (opens in a new window) · Error Message 1099 (Config Warning) (opens in a new window) · Power Off the Product (opens in a new window) · Initializing Setting Values of the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sleep mode ([Sleep Timeout], from 5 to 999 seconds) and automatic shutdown ([Auto Power-Off], from 0 to 999 minutes) are set in [System] > [Energy Saving]; the value 0 disables them. [Full Charge Power-Off] ([Battery] menu) can also switch the printer off 3 seconds after charging finishes.

Likely cause

According to the Sato manual, three settings can put the printer into sleep mode or switch it off: [Sleep Timeout], [Auto Power-Off] and [Full Charge Power-Off]. Battery errors (1043, 1063) and overheating errors (1065) also cause an automatic shutdown.

What to do

1. When online, press the Print/Select button to go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds to enter settings mode (enter the password if it is enabled).
2. Set [System] > [Energy Saving] > [Sleep Timeout] and [Auto Power-Off] (0 = function disabled).
3. Check [Battery] > [Full Charge Power-Off]: set it to [Disabled] if the printer is used on the charging cradle, as Sato requires.
4. To wake it from sleep mode: press a button (then again once the printer has returned to normal mode), open and close the cover, connect the adapter or a USB cable.

Sleep mode is blocked in settings, adjustment or download modes, when the battery is low (1043), with no battery (1060) and when overheating (1022, 1064, 1065). Automatic shutdown does not apply during charging or when overheating (1065); the printer stays on during charging even if [Auto Power-Off] is enabled.

Sources: [Energy Saving] (opens in a new window) · [Sleep Timeout] (opens in a new window) · [Auto Power-Off] (opens in a new window) · [Full Charge Power-Off] (opens in a new window) · Status LED and battery level LED (opens in a new window) · Precautions during charging (opens in a new window) · Error Message 1043 (Low Battery) (opens in a new window) · Error Message 1063 (Battery Error) (opens in a new window) · Error Message 1065 (Printer Overheat) (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The data received is incorrect: incorrect command or parameter (1017), CRC missing or wrong (1058), incorrect command whose settings were not saved (1076). Check the data sent and the interface settings, then clear the error with the button indicated.

Likely cause

Error 1017: incorrect command or parameter in the print data. Error 1058: CRC not added to the data or not matching. Error 1076: a command error has occurred and the settings were not saved correctly.

What to do

1. Error 1017: read the “Caaa: <bb>: cc” indication below the number: “aaa” gives the position of the faulty ESC command counting from the start command <A>, “bb” its name, “cc” the error type (01 invalid command, 02 invalid parameter, 07 storage area full, 09 position outside the printable area, 21 QR code cannot be generated, 22 invalid ETX after STX…).
2. Correct the print data, clear the error, then switch the printer off and on again if the error persists.
3. Error 1058: check the data transmitted and the interface settings.
4. Error 1076: check the command sent.
5. If the error does not disappear, contact Sato technical support.

Error 1017 is only displayed if [Show Error] is enabled in [Applications] > [SBPL]. The “Command error” icon disappears when the next data is received or when the job is cancelled.

Sources: Error Message 1017 (SBPL CMD Error) (opens in a new window) · Error Message 1058 (CRC Check Error) (opens in a new window) · Error Message 1076 (Invalid command) (opens in a new window) · Warning Icons (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Sato asks you to uninstall the driver, reinstall it as administrator, then restart the computer. If the error persists, contact Sato technical support.

Likely cause

The Sato page “An Error Occurs When Installing the Printer Driver” does not cite a specific cause and gives a single procedure.

What to do

1. Uninstall the printer driver.
2. Reinstall it as an administrator of the computer.
3. Restart the computer.
4. If the error persists, contact Sato technical support.

Source: An Error Occurs When Installing the Printer Driver (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: In settings mode, open [Tools] > [Reset] > [Settings] and choose the scope: [User Reset], [Factory Reset], their variants without the [Interface] menu, or only [Interface] or [Printing]. Sato points out that a reset is rarely necessary and that erased data cannot be recovered.

Likely cause

The Sato manual describes resetting the setting values in the [Tools] menu; this can change the print conditions.

Caution: A reset can change the print conditions and erases data permanently: back up beforehand (Sato instruction).

Official reset procedure

1. First back up the data you need: lost data cannot be recovered.
2. On the online screen, go offline, then press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds (enter the password if it is enabled).
3. Select [Tools], confirm, then [Reset] and [Settings].
4. Choose the scope: [User Reset] (setting values), [User Reset (-Interface)] (everything except the [Interface] menu), [Factory Reset] (factory state), [Factory Reset (-Interface)], [Interface] or [Printing].
5. Confirm to start the initialisation (or cancel with the back button); a message confirms that the operation is complete.

The [Reset] menu also offers initialisation of the stored data ([Data], [Data & Set.]) and deletion of the internal data ([Internal data]); their procedures are described in the Sato manual.

Sources: Initializing Setting Values of the Product (opens in a new window) · Procedures for Initializing (opens in a new window) · [Reset] (opens in a new window) · Error Message 1099 (Config Warning) (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: The automatic update ([System] > [Firmware Update], PW208NX only) requires Wi-Fi to be enabled, free space at least twice the size of the package, and the correct time to verify the certificate of the SATO App Storage server. Check these three points.

Likely cause

According to Sato, the function downloads the latest firmware from the SATO App Storage server and installs it at start-up. The package is not downloaded if the free space is less than twice its size (a warning icon is then displayed); without time information, the server certificate cannot be verified and the download may fail.

What to do

1. Check that Wi-Fi is enabled: [Interface] > [Network] > [Settings] > [Wi-Fi].
2. Check [System] > [Firmware Update]: automatic update enabled, [Install Prompt] (confirmation before installation) and [Update Timing] (when the check takes place) settings.
3. Free up space in the internal memory if the warning icon indicates insufficient space.
4. Check that the printer has the time set, which is needed to verify the server certificate.
5. If the update still fails, contact Sato technical support.

Since firmware 3.7.0, more secure communication settings are applied by default, which can prevent communication with older equipment; at first start-up, the “Comm. Security Compatibility” screen lets you revert to the old settings all at once ([Enabled]), at the cost of a lower security level.

Sources: [Firmware Update] (PW208NX only) (opens in a new window) · Power On the Product (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: These screens appear when the AEP (Application Enabled Printing) function is enabled. Disable it in [Applications] > [AEP] > [Enable] > [Disabled], then restart the printer.

Likely cause

According to Sato, this screen is displayed when the AEP function is enabled.

Official procedure

1. Press and hold the button indicated in the manual for more than 2 seconds: the offline screen (Stopped) is displayed.
2. Press and hold the two buttons indicated in the manual simultaneously for more than 2 seconds: the printer enters settings mode.
3. Select [Applications], confirm, then [AEP] and [Enable].
4. Choose [Disabled] and confirm.
5. Restart the printer: it returns to normal mode.

Source: Fix Demo, Price Demo, or QSR Demo is displayed (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).

Short answer: Error 1013: writing to the USB memory failed; Sato refers you to its technical support. Error 1014: the USB memory is short of space; delete unnecessary data or use a memory with enough space. In both cases, the error is cleared by switching the printer off.

Likely cause

Error 1013: failed to write to the USB memory. Error 1014: insufficient space in the USB memory.

What to do

1. Switch the printer off to clear the error.
2. Error 1014: delete unnecessary data from the USB memory, or insert a USB memory with enough space.
3. Error 1013: contact Sato technical support.

When to call a technician: error 1013 (memory write failure): Sato refers you to its technical support.

Sources: Error Message 1013 (Memory Error) (opens in a new window) · Error Message 1014 (Memory Full) (opens in a new window) – PW208NX/PW208mNX Operator Manual (official documentation).