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Why does my printer say “paper out” when the labels are loaded?
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In brief. When a printer reports paper out (Media Out on Zebra, error 1008 Out of Paper on Sato, NO PAPER on Toshiba) while a roll is in place, its sensor cannot see the media. Manufacturers' documentation first cites media loaded incorrectly, a sensor that is in the wrong position or dirty, then a printer set or calibrated for another type of media. Reload the roll, put the sensor back opposite the gap or black mark, then calibrate.
Examples:
See all 72 printers
Godex
Honeywell
- Honeywell 4 MP Compact
- Honeywell MP Compact and Nova Series
- Honeywell PC23d
- Honeywell PC42d and PC42t Series
- Honeywell PC43d and PC43t Series
- Honeywell PD43
- Honeywell PD45S
- Honeywell PF4i
- Honeywell PM23c
- Honeywell PM43 Series
- Honeywell PM45 and PM45C Series
- Honeywell PX45 and PX65 Series
- Honeywell PX6i
- Honeywell PX940
- Honeywell RP Series
Sato
Zebra
- Zebra G-Series GK420d, GK420t, GX420d, GX420t and GX430t
- Zebra G-Series GK420d, GK420t, GX420d, GX420t and GX430t
- Zebra QLn420
- Zebra S4M
- Zebra ZC100 and ZC300
- Zebra ZD410
- Zebra ZD411
- Zebra ZD420t and ZD420d
- Zebra ZD421
- Zebra ZD500R RFID
- Zebra ZD510-HC
- Zebra ZD611
- Zebra ZD620t and ZD620d Series
- Zebra ZD621
- Zebra ZQ310 and ZQ310 Plus Series
- Zebra ZQ320 and ZQ320 Plus Series
- Zebra ZQ510 and ZQ520 Series
- Zebra ZQ511 and ZQ521 Series
- Zebra ZQ610 Plus
- Zebra ZQ620 and ZQ620 Plus Series
- Zebra ZQ630 Plus and ZQ630 Plus RFID
- Zebra ZT230
- Zebra ZT231
- Zebra ZT400 Series
- Zebra ZT411
- Zebra ZT420
- Zebra ZT421 and ZT421 RFID
- Zebra ZT510
- Zebra ZT600 Series
- Zebra ZXP Series 7
Why does a printer report paper out with a roll loaded? The causes cited by manufacturers
These causes come from the manufacturers' guides, from the most often cited to the rarest; each example names the model concerned, whose entry in the by-model table below gives the exact procedure.
- Media loaded incorrectly or jammedThe media must pass through the sensor and under the printhead. Zebra cites media loaded incorrectly for
Media Out(ZT410), Sato media loaded incorrectly or jammed for error 1008 (CL4NX), Honeywell media jammed or loaded incorrectly when the Media icon is red (PM43). Toshiba adds media that is not taut and has slack (B-EX6). - Sensor in the wrong positionA sensor that is out of position cannot find the top of the labels: according to Zebra, this causes a media-out error even though media is loaded (ZT421). Toshiba asks for the sensor to be placed over the gap or black mark (B-EX4T1), Brother for the sensor to be aligned with the gap or mark on the roll (TJ-4420TN).
- Dirty sensorPaper dust, adhesive or a stuck label prevent detection. Honeywell cites paper dust on the sensor of an RP2 that thinks it is out of paper, Sato a sensor that is dirty or covered by a label (FX3-LX), Zebra a dirty sensor among the causes of
Media Out(ZD410, ZQ630). - Printer set for another type of mediaZebra cites a printer set for gap or black mark labels while continuous media is loaded (ZT231, ZD421). According to the Intermec guide for the Honeywell PF4i, the printer only reports the end of the media correctly if the right media type is selected.
- Sensor not calibrated for the mediaThe sensor level must be set for the media in use: Sato cites this for error 1008 (PW208NX), Toshiba for
NO PAPER(B-EX6), Brother forOut of Paper(TD-4). For the ZT410, the Zebra knowledge base adds a printer not calibrated for the loaded media. - Label missing from the rollSome manufacturers remove a label to mark the end of the roll, and the printer then detects the end of the media: Zebra cites this for the ZD411 and ZQ630. On the GoDEX HD830i and ZX1000i, an empty space on the roll triggers
MEDIA ERROR.
What to check, in order
- Look at what is left on the rollEmpty roll: replace it, leaving the printer switched on if a job is in progress, because Zebra warns that it would be lost (GK420, ZD420). If a label is missing in the middle of the roll, pull the media through to the next label, close the printer and press FEED (ZD420, ZD620).
- Reload the media and close the coverThe media must pass under the guides and through the sensor, then the cover or the printhead must be latched until it clicks: on the Zebra GK420 or ZQ510, the same indication signals media out and an open cover. Toshiba also asks you to take up the slack in the media.
- Position the sensor opposite the gap or markThe sensor must see the gap, notch or black mark. With continuous media, Zebra asks you to return the movable sensor to the centre position (ZD421, ZD621); on the ZT411 and ZT421, the sensor's green light must shine through a gap, notch or hole.
- Set the media type, then calibrateSpecify the type actually loaded (gap, black mark or continuous), then run the calibration: SmartCal on the Zebra ZD411 or ZD620, [Auto-calibration] on the Sato CL4NX or PW208NX, threshold adjustment on the Toshiba B-EX4T1 and B-EX6. Zebra and Brother ask for recalibration after a media change (ZD420, TJ-4420TN).
- Clean the sensorCanned air or a dry cotton swab, then a swab moistened with alcohol if adhesive remains (Zebra ZD410); compressed air on the Honeywell RP2; cleaning kit for Sato. Recalibrate after cleaning.
- Call in a technician if the error persistsZebra has you reload the firmware when the media is still not detected, then refers you to a technician (ZD410, ZD420, ZD621). Toshiba asks you to call an authorised technician if adjusting the threshold is not enough, Sato to contact its technical support.
Caution: Let the printhead cool before reloading: Zebra and Toshiba warn that it may be hot. Do not touch the cutter blade or the tear bar, which are very sharp (Zebra, Honeywell), and keep your fingers out of the print mechanism when the printer is powered on (Honeywell). Before cleaning a sensor, switch off the printer and unplug it or remove its battery (Sato); to remove dust, Zebra forbids the use of an air compressor.
What the documentation recommends, model by model
For 63 models, the manufacturer's documentation describes this symptom. Each row links to the detailed entry in the guide, with the full procedure and its sources.
| Model | Guide entry | Short answer |
|---|---|---|
| Zebra ZT230 | Why does my Zebra ZT230 show “MEDIA OUT” when labels are loaded? | The media is not loaded or is loaded incorrectly, or the media sensor is misaligned. Reload the media, check the position of the media sensor, then calibrate the printer. |
| Honeywell PM43 | Why is the Media icon on my Honeywell PM43 red when there are still labels left? | According to Honeywell, a red Media icon signals that the media has run out or a media problem, such as a jam or incorrect loading. With the label taken sensor enabled, it also indicates that a printed label is waiting to be removed. Otherwise, reload the roll following the official procedure and recalibrate. |
| Honeywell PF4i | Why does my Honeywell PF4i display error 1005 “Out of paper”? | The printer has run out of media: according to the Intermec guide, error 1005 indicates that the last copy requested could not be printed because the media has run out. Load a new roll, close the printer and press the Print button to feed the media and adjust the feed. |
| Honeywell PF4i | Why does my Honeywell PF4i display error 1031 “Next label not found”? | According to the Intermec guide, error 1031 indicates that the last label or ticket requested was printed, but that no next label was found because the media has run out. Reload the media and check that the media type set matches the media loaded. |
| Zebra ZT410 | Why does my Zebra ZT410 show “Media Out” when labels are loaded? | The media is missing or incorrectly loaded, the media sensor is incorrectly positioned, or the printer expects separate labels when continuous media is loaded. Reload the roll, check the sensor and the MEDIA TYPE setting, then calibrate. |
| Toshiba B-852 | Why does my Toshiba B-852 show “NO PAPER” when the roll is loaded? | The media has run out, is incorrectly loaded or is slack. Reload the roll, feeding it between the guides and under the upper sensor block, take up the slack, then press RESTART. |
| Zebra ZT421 | Why does my Zebra ZT421 show “Media Out” when labels are loaded? | The ZT421 does not detect the media: it is missing or incorrectly loaded, the media sensor is misaligned, or the printer is set for labels while continuous media is loaded. Reload the roll, place the sensor under a gap, notch or hole, then calibrate the printer. |
| Zebra ZT420 | Why does my Zebra ZT420 show “Media Out” when labels are loaded? | The media is missing or incorrectly loaded, the media sensor is incorrectly positioned, or the printer expects separate labels when continuous media is loaded. Reload the roll, check the sensor and the MEDIA TYPE setting, then calibrate. |
| Zebra ZT411 | Why does my Zebra ZT411 show “Media Out” when labels are loaded? | The ZT411 does not detect the media: it is missing or incorrectly loaded, the media sensor is misaligned, or the printer is set for labels while continuous media is loaded. Reload the roll, place the sensor under a gap, notch or hole, then calibrate the printer. |
| Honeywell PX6i | Why does my Honeywell PX6i show error 1005 “Out of paper”? | The media has run out. According to the Honeywell guide, you need to load a new roll of labels, close the printer and press Feed to feed the media and adjust the feed. |
| Toshiba B-EX4T1 | Why does my Toshiba B-EX4T1 show “NO PAPER” when the roll is loaded? | The roll has run out or is incorrectly loaded, the sensor is not positioned over the gap or the black mark, its threshold is not set for this media, or the media is slack. Reload the media, adjust the sensor position, take up the slack, then press RESTART. |
| Honeywell MP Compact4 Mark III | Why is the light on my Honeywell MP Compact4 Mark III flashing red? | According to the Honeywell guide, a flashing red light signals that the labels have run out or that there is a jam. Reload the roll or clear the jammed labels, lock the printhead again, then briefly press the control button to clear the fault. |
| Zebra GK420 | Why is the light on my Zebra GK420 flashing red when labels seem to be loaded? | According to Zebra, flashing red indicates that the media has run out or the printhead is open, in other words that the cover is not properly closed; on the GK420t, it also covers the end of the ribbon. Reload the roll or close the cover until it clicks, then press FEED to resume. |
| Zebra ZD421 | Why does my Zebra ZD421 report “Media Out” when labels are loaded? | The printer does not detect any media in the print path: empty roll, label missing on the roll, or printer set for labels while continuous media is loaded. Reload or reposition the media, then press FEED or PAUSE once to resume. |
| Sato FX3-LX | Why does my Sato FX3-LX show “Error 1008 (Out of Paper)” when a roll is loaded? | The printer is not detecting the media: roll missing or incorrectly loaded, jam, sensor level incorrectly set, or sensor dirty or covered by a label. Reload the roll, run a calibration and clean the sensor with the cleaning kit if necessary. |
| Zebra GX420 | What should I do when my Zebra GX420 runs out of labels during printing? | Leave the printer switched on while reloading: switching it off would cause the data to be lost. Load a new roll, close the cover and press FEED to restart printing. |
| Zebra QLn420 | Why does my Zebra QLn420 show “MEDIA OUT” when a roll is loaded? | According to Zebra, the Media Out icon flashes when the printer does not detect any media. Open the cover, place the roll between the media supports so that it turns freely, then close the cover until it latches: the alert clears once the media is loaded. |
| Godex MX20 | Why does the ERROR light on my Godex MX20 signal that it is out of paper (“Paper out”)? | The paper roll has run out or is incorrectly installed. Load a new roll following the procedure in the GoDEX manual, close the cover, then press FEED if the ERROR light does not go out by itself. |
| Zebra ZQ630 | Why is my Zebra ZQ630 showing “MEDIA OUT” when a roll is loaded? | The printer no longer detects any media in the print path. Reload the roll, close the cover with the leading edge sticking out, then press FEED once; if the alert persists, clean the media sensor. |
| Zebra ZQ511 | Why is the Media icon on my Zebra ZQ511 flashing when a roll is loaded? | According to Zebra, the Media icon flashes when the media runs out and the Cover Open icon flashes when the media cover is open. Check that media is loaded, then close the cover until it clicks so that it is properly latched. |
| Zebra ZQ610 Plus | Why is my Zebra ZQ610 Plus showing “MEDIA OUT” when a roll is loaded? | The printer no longer detects any media in the print path. Reload the roll, close the cover with the leading edge sticking out, then press FEED once; if the alert persists, clean the media sensor. |
| Zebra ZQ510 | Why is the Paper icon flashing on my Zebra ZQ510 when a roll is loaded? | According to Zebra, the Paper icon flashes when the paper runs out and the cover icon flashes when the paper cover is open. Check that paper is loaded, then close the cover until it clicks so that it is properly latched. |
| Sato PW208NX | Why does my Sato PW208NX show “Error 1008 (Out of Paper)” when a roll is loaded? | The roll is missing or incorrectly loaded, or the media sensor level is incorrectly set. Reload the roll with the printable side facing the printhead, close the cover, then run an automatic calibration if the error comes back. |
| Zebra ZD410 | Why does my Zebra ZD410 show “Media Out” (red STATUS and SUPPLIES lights) when a roll is loaded? | The printer does not detect any media in the media path. Check the loading and the position of the movable sensor, clean the sensors, then run a SmartCal calibration again. After reloading, press FEED once, or press PAUSE to resume an interrupted job. |
| Zebra ZD410 | How do I clean the sensors on a Zebra ZD410 that does not detect labels correctly? | Dust off the upper sensor (gap/web) and the movable sensor with a dry swab or a can of compressed air. If adhesive remains, use a swab moistened with alcohol, then wipe with a dry swab. |
| Zebra ZD411 | Why does my Zebra ZD411 report “Media Out” when labels are loaded? | The printer can no longer find any media in the paper path. If the roll is not empty, check the position of the movable sensor, the continuous / non-continuous setting and the cleanliness of the sensor, then run a SmartCal calibration. |
| Zebra ZD411 | How do I calibrate a Zebra ZD411 (SmartCal calibration)? | With media loaded, the cover closed and the printer on, hold down PAUSE and CANCEL together for two seconds. The printer feeds and measures a few labels, then returns to the ready state. |
| Zebra ZD420 | Why are the STATUS and SUPPLIES lights on my Zebra ZD420 red when there are still labels left? | Solid red STATUS and SUPPLIES correspond to the “Media Out” alert: the ZD420 can no longer see any labels. If the roll is not empty, look for a label missing from the liner or a sensor that is badly adjusted or dirty, then recalibrate with SmartCal. |
| Zebra ZD500R | Why does the STATUS light on my Zebra ZD500R stay solid red when labels are loaded? | According to Zebra, a solid red STATUS light indicates, among other things, media that has run out or is not seen by the sensors: the printer is waiting for you to act. Reload the roll with the printable side facing up, move the movable sensor back to the centre position for gap labels, close the cover and then recalibrate (PAUSE + FEED + CANCEL for two seconds). |
| Zebra ZD510-HC | Why are the lights on my Zebra ZD510-HC flashing orange (“Media Out” alert)? | In most cases the wristband cartridge is empty, but Zebra also mentions a media detection error or a cartridge error. Replace the cartridge; if the alert persists with a cartridge that is not empty, see the cartridge not recognised entry. |
| Zebra ZD510-HC | How do I clean the media sensor on my Zebra ZD510-HC? | The media sensor is located under the top cover and the printhead assembly. Open the cover, remove the printhead assembly by its aluminium tab and blow the sensors clean with canned dry air, without using a swab. |
| Zebra ZD611 | Why does my Zebra ZD611 report “Media/Labels Out” when a roll is still loaded? | The ZD611 can no longer see any media in the paper path. Zebra cites six causes, from an empty roll or a missing label to a movable sensor that is badly positioned, dirty or faulty. Most often, advancing to the next label or repositioning the movable sensor is enough. |
| Zebra ZD620 | Why does my Zebra ZD620 report “Media Out” when labels are loaded? | The ZD620 no longer detects labels: empty roll, missing label on the liner, or sensor badly positioned or dirty. Reload the roll, close the cover and press FEED once; if labels are present, check the position of the movable sensor and run a SmartCal calibration again. |
| Zebra ZD621 | Why does my Zebra ZD621 show “Media Out” when labels are loaded? | The ZD621 does not detect any media in the media path: empty roll, missing label at the end of the roll, or printer set for labels while continuous media is loaded. Reload the roll, close the cover then press FEED or PAUSE; after changing the media type, run a new SmartCal calibration. |
| Zebra ZQ310 Plus | The error icon on my Zebra ZQ310 Plus is solid yellow: how do I load more paper? | In the Zebra guide, a solid yellow error icon means the paper has run out. Replace the roll with a roll no wider than 58 mm, then close the cover until it clicks, with the end of the paper sticking out. |
| Zebra ZQ320 Plus | Why does the error light on my Zebra ZQ320 Plus stay solid yellow? | According to Zebra, a solid yellow error light means that the printer no longer detects any paper. Open the cover, load a new roll no wider than 80 mm, then close the cover until it clicks, leaving the end of the paper sticking out. |
| Zebra ZQ620 Plus | Why does my Zebra ZQ620 Plus show “MEDIA OUT” when a roll is loaded? | The printer no longer detects any media in the print path. Reload the roll, close the cover with the leading edge sticking out, then press FEED once; if the alert persists, clean the media sensor. |
| Zebra ZT231 | Why does my Zebra ZT231 show “MEDIA OUT” when a roll of labels is loaded? | Zebra gives three causes: media incorrectly loaded, media sensor incorrectly positioned, or printer set for separate labels when the roll is continuous. Reload the media, check the sensor and the label type, then run a calibration. |
| Zebra ZT510 | Why does my Zebra ZT510 show “MEDIA OUT” when labels are loaded? | The media is missing or incorrectly loaded, the media sensor is incorrectly positioned, or the printer expects separate labels when continuous media is loaded. Reload the roll, check the sensor and the MEDIA TYPE setting, then calibrate. |
| Zebra ZT610 and ZT620 | Why does my Zebra ZT610 or ZT620 show “Media Out” when labels are loaded? | According to Zebra, the media is missing or incorrectly loaded, the media sensor is misaligned, or the printer expects labels when continuous media is loaded. Reload the media, check the sensor position, set the correct media type, then calibrate the printer. |
| Honeywell MP Nova | Why is the light on my Honeywell MP Nova flashing red? | According to the Honeywell guide, the flashing red light indicates that the printer is out of labels or jammed. Reload the media or clear the jammed labels, close the printer, then press the control button to clear the fault. |
| Honeywell PC23d | Why does my Honeywell PC23d indicate that the roll is empty or jammed? | The Honeywell manual links this icon to jammed or used-up media. Free the jammed labels or fit a new roll, tighten the roll holders, feed the paper under the guides, then close the cover until it clicks. |
| Honeywell PC42 | Why is my Honeywell PC42t flashing red when labels are loaded? | According to Honeywell, the flashing red light indicates error mode, which includes running out of labels but also no testfeed (calibration). Check the roll and the sensor position, run a testfeed with the Print button, then press Print to resume. |
| Honeywell PC43 | Why does my Honeywell PC43 report that the media is jammed or out? | On the icon interface, a lit media icon means, according to Honeywell, that the labels are jammed or the roll is empty. Clear or replace the roll, check the guides and the sensor, close the cover until it clicks, then run a calibration again if the error returns. |
| Honeywell PD43 | Why does the media error icon light up on my Honeywell PD43 when I am printing labels? | According to the Honeywell manual, this icon indicates that the labels are jammed or out. Reload the roll, routing the media under the sensor bar and between the guides, latch the print mechanism, then press Print to feed the media. |
| Honeywell PD45S | Why does my Honeywell PD45S display “Out of Media” when labels are loaded? | The Honeywell guide asks you to load media into the printer. If a roll is already in place, reload it following the official procedure, check that the front sensor is clean, then recalibrate the sensors. |
| Honeywell PM23c | Why is the Media icon on my Honeywell PM23c red when there are still labels left? | According to Honeywell, the red Media icon signals an empty roll or a media problem: jam or incorrect loading. With the label taken sensor enabled, it also indicates that a printed label is waiting to be removed: take it, otherwise reload the media following the official procedure. |
| Honeywell PM45 and PM45c | Why is the Media icon on my Honeywell PM45 red when labels are loaded? | According to Honeywell, the red Media icon signals media that is out, jammed or loaded incorrectly. Reload the roll following the quick start guide, then run a smart calibration by holding down the Print button with the printer ready. |
| Honeywell RP2 and RP4 | Why is the Media button on my Honeywell RP4 flashing red? | According to Honeywell, the Media button flashes red when there is no media in the printer. Reload the roll, close the cover until it latches, then press the Media button to clear the alert. |
| Honeywell RP2 and RP4 | Why does my Honeywell RP2 say it is out of paper when the roll is loaded? | Honeywell cites paper dust on the media sensor. Clean the sensor with compressed air, then recalibrate by holding the Media button for about 2 seconds while the printer is idle. |
| Toshiba B-EX6 | Why does my Toshiba B-EX6 show “NO PAPER” when labels are loaded? | The roll has run out or is incorrectly loaded, the media sensor is not positioned over the gap or the black mark, its threshold is not set, or the media is slack. Reload the media, adjust the sensor position, then press RESTART. |
| Sato CL4NX | What does “Out of Paper” (error 1008) mean on a Sato CL4NX that still has labels? | This is Sato's paper-out message: the printer no longer sees any media, because it is missing, incorrectly threaded or jammed, or because the sensor is incorrectly set or dirty. Reload the roll, then calibrate and clean the sensor if the error comes back. |
| Sato CL4NX | How do I run an automatic sensor calibration on a Sato CL4NX or CL4NX Plus? | Run [Auto-calibration] in [Printing] > [Advanced] > [Calibrate]: the printer automatically sets the level of the gap sensor (Gap), the black mark sensor (I-Mark) or both. During the adjustment, the media must pass under the sensor guide and the head must be locked. |
| Sato CL6NX Plus | Why does my Sato CL6NX Plus show “Error 1008 Out of Paper” when a roll is loaded? | For Sato, error 1008 means that the printer does not detect any paper: media missing, incorrectly loaded or jammed, or media sensor incorrectly set or dirty. Reload the roll; if the message comes back, calibrate and then clean the sensor. |
| Sato CL6NX Plus | How do I calibrate the label sensor on a Sato CL6NX Plus (auto-calibration)? | Sato calls this setting [Auto-calibration]: it automatically adjusts the level of the gap and black mark (I-Mark) sensors. It is started from the [Printing] > [Advanced] > [Calibrate] menu, with the head locked and the media fed under the sensor guide. |
| Sato CT4-LX | Why does my Sato CT4-LX show “1008 Out of Paper” when the roll is in place? | The CT4-LX is not detecting the media: roll missing or incorrectly installed, jam, or media sensor badly adjusted, dirty or covered by a label. Reload the media, clean the sensor, then run a calibration again. |
| Sato PW4NX | Why does my Sato PW4NX show “Error 1008 (Out of Paper)” when a roll is loaded? | The roll is missing or incorrectly loaded, or the media sensor is not detecting the labels correctly (level incorrectly adjusted, sensor dirty or a label stuck to it). Reload the roll, run an automatic calibration and clean the sensor if necessary. |
| Sato WS2 | Why is my Sato WS2 flashing orange when wristbands or labels are loaded? | This flashing indicates that the printer can no longer find any media when it receives data. If the roll is empty, replace it; if it is in place, clean the sensor, as Sato points out that a dirty sensor detects the media poorly. |
| Sato WS4 | Why do both lights on my Sato WS4 flash orange when I start printing? | This combination indicates that there is no media left when the printer receives the data. Load a new roll; if the roll was in place, clean the label sensor, as Sato states that a dirty sensor detects the media poorly. |
| Godex DT200 | How do I stop my Godex DT200i halting on “MEDIA ERROR” when labels are missing from the roll? | According to GoDEX Europe, the printer displays MEDIA ERROR when it comes across an empty space on the roll. Increase the paper-out alarm length with ^XSET,PAPEROUT so that it skips these spaces, then use ^XSET,MISSINGLABEL to choose what it does after the missing label. |
| Godex EZ6250i and EZ6350i | Why does my Godex EZ6250i show “Media Error” with 2 × 2 beeps when labels are loaded? | The sensor is not detecting the labels or the roll has run out. Check the position of the movable sensor, then run the auto-detection again; replace the roll if it is empty. |
| Godex EZ6250i and EZ6350i | How do I calibrate a Godex EZ6250i or EZ6350i (label auto-detection)? | Press the auto-calibration button for 2 seconds: the printer detects the labels and the ribbon. You can also switch the printer off and back on while holding FEED, or use the Analysis > Calibration menu. |
| Godex G500 | Why does my Godex G500 not detect the loaded labels? | The label sensor is probably incorrectly positioned. Check its position; if the paper is still not detected, run the auto-detection again by switching the printer back on with the FEED button pressed. |
| Godex G500 | What should I do when my Godex G500 reports the end of the label roll? | The label roll has run out. Replace it, adjust the guides to the width of the labels and close the print mechanism. |
| Godex GE300 | What does the “Media Error” error mean when my Godex GE300 does not detect the paper? | The GE300 cannot detect the media. The GoDEX manual says to run automatic detection again: switch the printer back on while holding FEED, then release it when the light flashes red. |
| Godex GE300 | My Godex GE300 reports a “Media Error” at the end of the roll: how do I fix it? | The ribbon or the label roll is used up. Replace the used-up consumable, then close the print mechanism and the cover. |
| Godex HD830i | My Godex HD830i stops on “MEDIA ERROR” because of a missing label: how do I make it continue? | GoDEX Europe explains that the “MEDIA ERROR” alarm is triggered when the roll has an empty space. Two settings let you manage it: the paper-out alarm length (^XSET,PAPEROUT) and the action to take after the missing label (^XSET,MISSINGLABEL). |
| Godex ZX1000i | Why does my Godex ZX1300i show “MEDIA ERROR” when a label is missing from the roll? | The printer goes into “MEDIA ERROR” alarm when it encounters an empty space on the roll. GoDEX Europe explains how to extend the paper-out alarm length (^XSET,PAPEROUT) and choose what the printer does after a missing label (^XSET,MISSINGLABEL). |
| Godex ZX400 | Why does my Godex ZX420i show “check media” when labels are loaded? | The sensor cannot detect the labels, or the roll has run out. Reposition the gap sensor opposite the labels, run auto-detection again and change the roll if it is empty. |
| Godex ZX400 | How do I calibrate a Godex ZX420 or ZX420i (label auto-detection)? | Press the calibration button at the back of the printer for 1 to 2 seconds. Alternative method: switch it off, switch it back on while holding FEED and release the button when the READY light flashes red and the STATUS light turns orange. |
| Brother RJ-4250WB | Why does my Brother RJ-4250WB show “Erreur de média!” (media error) or “Vérifier le chargement” (check loading)? | According to Brother, the roll has run out or is incorrectly installed. Replace it with a new roll; if there is enough paper left, reinstall it correctly, with the printable side facing outwards. |
| Brother TD-2 | Why does the STATUS light on my Brother TD-2 flash red once every two seconds (Error 1)? | Brother calls this state “Error 1”. It is mainly caused by the media: unsuitable roll, incorrectly installed or almost empty, guides incorrectly positioned or cover open. Check the roll, push the guides against it and close the cover. |
| Brother TD-4 | Why is my Brother TD-4 flashing red with the “Out of Paper” status? | The roll is almost or completely empty, it is incorrectly installed, or the gap / black mark sensor is not calibrated. Replace or reinstall the roll, then calibrate the sensor. |
| Brother TD-4 | How do I calibrate the label sensor (gap or black mark) on my Brother TD-4420TN? | With the printer off, hold down the Feed/Pause button, switch it on and release the button when the light has flashed red 5 times. You can also calibrate from the BPM tool: Printer Function, sensor type, then Calibrate. |
| Brother TJ-4420TN | Why does my Brother TJ-4420TN show “Plus de Papier” (out of paper) when a roll is loaded? | According to Brother, the roll has run out or is incorrectly installed, or the gap or black mark sensor is not calibrated. Check that the media passes through the paper sensor, close the printhead, then calibrate the sensor. |
Frequently asked questions
What does “Media Out” mean on a Zebra printer?
The printer does not detect any media in the paper path. If the roll is not empty, Zebra cites media loaded incorrectly, a sensor that is misaligned or dirty, a printer set for labels while continuous media is loaded, or a missing label that marks the end of the roll. Reload, reposition the sensor, then calibrate.
Why does a missing label stop my printer?
Some manufacturers remove a label to mark the end of the roll, and the printer treats it as the end of the media. On Zebra ZD printers, pull the media through to the next label, close the printer and press FEED or PAUSE depending on the model. Zebra advises against using the remaining labels on a roll with a missing label: they can leave adhesive behind. On GoDEX printers, a setting sent by command lets the printer skip up to 10 missing labels.
What does error 1008 mean on a Sato printer?
It is the paper-out message (Out of Paper): the printer does not detect the media. On the CL4NX, CT4-LX and FX3-LX, Sato cites five causes: no media, media loaded incorrectly, sensor level set incorrectly, a jam, or a sensor that is dirty, covered by a label or has low sensitivity. Reload the roll, then calibrate and clean the sensor if the error comes back.
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